About this opportunity
SISL Global lists this Desktop Support Specialist opportunity in whippany, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Desk Side Support Engineer provides on-site technical assistance to resolve complex hardware, software, and network issues escalated from the help desk. This role involves hands-on troubleshooting, system installations, and ensuring minimal downtime for end-users. The ideal candidate will excel in customer service, problem-solving, and collaborating with IT teams to deliver seamless support.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
**Key Responsibilities:**
▪ Technical Support:
• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
• Troubleshoot software problems (OS, applications, drivers) and perform installations/upgrades.
• Configure and deploy workstations for new hires, including imaging and data migration.
• Assist with network, server, and telecom equipment issues on-site.
• Hands and Eyes Support
• Break Fix
• IMACD (Install, Move, Add, Change, and Disposal)
• Desk Side Support
• Dispatch Site
• Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model
• Maintain documentation on hardware, configuration, and key user processes in collaboration with other support teams
• Participate in check-ins with the remote service delivery team Perform user account administration (e.g., password resets, group changes) in Active Directory
• Support standard software platforms, including Windows, Office 365 (Outlook, Teams, OneDrive), and VPN access
• Escalate issues to remote teams as needed and track resolution progress
• Image, deploy, and troubleshoot desktops and laptops
• Maintain hardware inventory and prepare loaner/spare devices
• Install and configure printers, basic software, and peripheral equipment
• Coordinate warranty returns or hardware replacements as needed.
▪ **Incident Management:**
• Address escalated tickets from the help desk promptly.
• Document solutions in the ticketing system and maintain knowledge base articles.
▪ **Physical Requirements:**
• Ability to lift up to 30 lbs (e.g., workstations, monitors). xhqgsiq
• Mobility to move across facilities for troubleshooting.
Worksite address
whippany, NJ, 07981, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.