About this opportunity
AA2IT lists this Desktop Support Technician opportunity in lexington park, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Desktop Support Tech
Pay Rate: $24-26/HR Location: 46950 Bradley Blvd, Lexington Park MD Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple) Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns
TOP 2 required skills that candidates must have? A+ and Deskside support experience
Schedule: M-F 8-5 Desktop Tech II: Deskside software/hardware and customer support experience required • Tier 2 Desktop support providing onsite and remote end user support • Troubleshoot and resolve issues escalated from the help desk • Provide software and hardware support for client's devices (Client, Dell, Apple) • Provide printer support as needed • Perform device re-images and configurations • Provide software troubleshooting and break-fix for Windows OS and Apple iOS • Provide hardware troubleshooting and break-fix for Client, Dell and Apple devices • Order replacement parts/returns under warranty and perform onsite hardware repairs • Obtain Client, Dell and Apple certifications (instructions will be provided) • Maintain Client incident updates (in person/on the phone/ Service Now) • Keep up to date troubleshooting notes and resolutions in client's Service Now ticketing system • Engage in customer interactions maintaining the highest level of customer satisfaction • Accountable for individual work and collaborate as part of a team • Keep up to date on technical ability and skills • Obtain necessary certifications as required by the client • Other duties as assigned by technical lead and management • Communicate effectively with team, management and customers
Worksite address
lexington park, MD, 20653, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.