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Job description
Developmental Services Supervisor Of Case Management (40 Hour)
nHybrid
nRecruitment # FP-001
nLocation Norwich, CT
nDate Opened 9/18/ :00:00 AM
nSalary $95,099 - $128,251/year
nJob Type Open to Agency Employees
nClose Date 10/1/ :59:00 PM
nGo Back Apply View Benefits (
nnnnnnIntroduction
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n nAre you passionate about making a meaningful impact in the lives of individuals with Intellectual & Developmental Disabilities (ID/DD) and their families? Are you adept at fostering collaboration among various stakeholders to ensure tailored support services? If so, we're seeking a dynamic Developmental Services Supervisor of Case Management with a proven track record in managing caseloads, navigating complex service systems, and providing leadership in a fast-paced agency environment.
nT he State of Connecticut ( , Department of Developmental Services ( DDS ( ) - South Region - has one (1) full-time 1st shift job opportunities for Developmental Services Supervisor Of Case Management ( , located in Private Administrative Services, Norwich, CT.
nPOSITION HIGHLIGHTS
nnnLOCATION: Norwich, CT
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nnSCHEDULE: Full-time (80 hours/biweekly) 8:00 a.m. - 4:30 p.m. | Work schedule flexibility is required in order to meet the demands of the job. Consistent travel between DDS locations on site and across the state that may need to be done at short notice.
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nnNOTE : This position is open to current DDS employees only. Please see selection plan for additional details.
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n nSupervision:
nnSupervises 10 DS Case Managers
n nCaseload:
nnnOver 400 individuals
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nnLiving in their communities
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nnNeed support behaviorally, residentially, medically, and with assistive technology.
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n nCaseload Composition:
nnIndividuals on Comprehensive and IFS waivers
n nWHAT WE CAN OFFER YOU - As a current State employee you will receive the same excellent benefits you are accustom to.
nnnVisit our new State Employee Benefits Overview ( page!
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nnProfessional growth and development opportunities.
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nnA healthy work/life balance ( to all employees.
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n nIN THIS ROLE, DISCOVER THE OPPORTUNITY TO:
nnnEngage in a rewarding career
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nnMake a difference in the public sector
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nnWork together in a collaborative team environment
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n nOUR MISSION
nThe mission of DDS is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.
nSTART WITH US, STAY WITH US, GROW WITH US
nWe hope you take this opportunity to join our team and continue serving your state!
nSelection Plan
nIn order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
nFOR ASSISTANCE IN APPLYING:
nCheck out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library ( for additional support throughout the recruitment process.
nBEFORE YOU APPLY:
nnnMeet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
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nnEducational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
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nnResume Policy: Per Public Act 21-69 ( , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
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nnPreferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
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nnTimely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing
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nnSalary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
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nnNote: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
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n nAFTER YOU APPLY:
nnnSome email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board ( and select “Update My Contact Information.”
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nnReferral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
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nnPrepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
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nnStay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
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nnThe immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
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nnNote: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at
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n nQUESTIONS? WE’RE HERE TO HELP:
nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to at
nJoin the State of Connecticut and take your next career step with confidence!
nIf you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at or ( )
nPURPOSE OF JOB CLASS (NATURE OF WORK)
nIn the Departments of Developmental Services and Social Services this class is accountable for supervising Developmental Services Case Managers or Social Workers in a region or training school.
nEXAMPLES OF DUTIES
nnnSchedules, assigns, oversees and reviews the work of staff;
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nnProvides staff training and assistance;
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nnConducts performance evaluations;
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nnDetermines priorities and plans unit work;
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nnEstablishes and maintains unit procedures;
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nnDevelops or makes recommendations on development of policies and standards;
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nnActs as liaison with other operating units, agencies and outside officials regarding unit policies and procedures;
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nnPrepares reports and correspondence;
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nnSecures information concerning latest developments and trends in intellectual disabilities and updates Case Managers accordingly;
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nnExplains departmental programs, policies and procedures to workers, individuals and the public;
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nnConsults with or advises staff to consult with psychological and multi-disciplinary personnel as appropriate;
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nnObserves planning support team meetings to insure compliance with DDS policies and utilization of good team process skills;
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nnMakes assessments of existing resources serving individuals;
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nnMonitors individual centered and waiver driven quality controls and addresses concerns accordingly;
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nnAssists in administration of individual participation in federal reimbursement programs;
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nnMay represent facility in any legal proceedings involving individuals;
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nnPerforms related duties as required.
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n nKNOWLEDGE, SKILL AND ABILITY
nnnConsiderable knowledge of
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nnrelevant agency policies and procedures;
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nnrelevant state and federal laws, statutes and regulations;
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nnintellectual disability case management practices;
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nnsocial problems resulting from an intellectual disability and methods for dealing with those problems;
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nninter-disciplinary approach to program planning;
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nnKnowledge of
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nnpublic and private resources for individuals with an intellectual disability;
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nnrelationships between facilities for individuals with an intellectual disability, community agencies, courts and health facilities;
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nnConsiderable
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nninterpersonal skills;
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nnoral and written communication skills;
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nnAbility to utilize computerized software;
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nnSupervisory ability.
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n nMINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
nThe General Experience is defined as one of the following:
nnA Bachelor's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and three (3) years of professional experience providing case management or casework services to an assigned caseload of individuals.
n nOR
nnA Master's degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional as set forth in federal regulations and interpretive guidelines and two (2) years of professional experience providing case management or casework services to an assigned caseload of individuals.
n nNOTE: A degree that meets the eligibility criteria for certification/designation as a Qualified Intellectual Disabilities Professional (QIDP) is a degree in the field of human services, healthcare or education including but not limited to: nursing, psychology, rehabilitation counseling, special education or sociology.
nMINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
nOne (1) year of the General Experience must have been providing case management or casework services to individuals with an intellectual disability.
nNOTE: For state employees this experience is interpreted at the level of a Developmental Services Case Manager.
nPREFERRED QUALIFICATIONS
nnnExperience managing caseloads that focus in supporting individuals, families and guardians of adults with Intellectual & Developmental Disabilities (ID/DD) to work collaboratively to plan and navigate services and support tailored to the individual’s needs.
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nnExperience working with individuals and families, as well as other community stakeholders (i.e. School districts, parent groups, private providers, etc.).
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nnExperience working with multiple day and licensed and non-licensed residential settings.
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nnExperience working in a supervisory capacity.
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nnExperience training staff on current policies and procedures.
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nnExperience with Microsoft Office Products, computer software, handling of databases and individualized electronic budgets (IP-6).
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nnExperience running reports, reviewing, analyzing, and applying outcomes for staff performance appraisals.
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nnExperience providing support and services available to adults with Intellectual & Developmental Disabilities (ID/DD), both within and outside of the Department of Developmental Services.
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nnExperience working in crisis situations.
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nnExperience and the ability to effectively communicate and work cooperatively with various departments such as Probate and Judicial Courts, Department of Social services, Department of Children and Families and the Abuse Investigation Division.
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nnExperience analyzing, interpreting, and processing Medicaid Waiver requirements, DDS Home & Community Based Services (HCBS) Waivers, and accessing benefits through the Department of Social Services.
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nnExperience reading and interpreting Abuse and Neglect reporting policies and procedures.
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nnExperience working in independent and collaborative environments.
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n nSPECIAL REQUIREMENTS
nnnMust be eligible for certification as a Qualified Intellectual Disabilities Professional as required by federal regulations.
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nnIncumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.
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nnIncumbents in this class may be required to travel.
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n nConclusion
nAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
nACKNOWLEDGEMENT
nAs defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
nClick on a link below to apply for this position:
nFill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
Worksite address
norwich, CT, 06360, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.