About this opportunity
Aptonet lists this Device Management Engineer / Administrator opportunity in alexandria, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Device Management Engineer / Administrator
Location: Washington, DC (hybrid, up to 20% remote)
Clearance: Ability to obtain and maintain a Public Trust
About the Role
We are seeking a Device Management Engineer/Administrator to join an enterprise IT services program supporting multiple components. The program delivers a full range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, IT service management (ITSM), account management, cybersecurity, and cloud technologies.
As a member of the Device Management team, you will help deliver workstation support and solutions for a mission-critical federal program with rapidly growing demand for secure access to information anywhere, anytime, from any device. You will work with client stakeholders to expand the capability and capacity of the workstation management service so it reliably meets the needs of a mobile, geographically dispersed workforce. You will collaborate closely with the Customer Relationship Manager, the Desktop Engineering Team Lead, and customer stakeholders.
The ideal candidate brings hands-on experience managing a Windows 11 environment, packaging and deploying software, administering enterprise printers, and providing Tier 3 end-user support.
Key Responsibilities
Desktop Engineering and End-User Support
Provide Tier 3 desktop engineering support for Windows 11 workstations and software
Resolve incident tickets and service requests within SLA using a modern ITSM platform
Use Active Directory, Microsoft System Center Configuration Manager (SCCM), BigFix, and related tools to support a highly mobile, geographically diverse user base
Deliver white-glove support to executive-level customers
Provide weekly reporting on issues and project status
Enterprise Print Management
Administer, configure, and maintain enterprise print devices and print management platforms
Monitor fleet performance, device health, supply levels, and uptime
Troubleshoot print issues, including connectivity, driver conflicts, queue management, and user access
Manage print queues, security settings, and role-based access controls
Coordinate firmware updates, security patches, and device lifecycle management
Partner with print vendors on escalations, service requests, preventive maintenance, and contract compliance
Collaboration Room Systems
Deploy, configure, and maintain collaboration room systems such as Microsoft Surface Hubs and Avocor displays
Monitor device status, alerts, and availability
Perform root-cause analysis and remediation for audio/video, connectivity, and hardware issues
Support integrations with calendars, room scheduling displays, directory services, and identity platforms
Work with AV vendors on escalated support, installations, and warranty repairs
Ensure devices comply with security policies and enterprise configuration baselines
Document configuration standards, installation guidance, runbooks, and SOPs
Required Qualifications
Bachelor's degree in Computer Science, Systems Engineering, or a related technical field with 2–4 years of relevant experience, or a Master's degree with less than 2 years of relevant experience; additional experience and/or relevant certifications may be considered in lieu of a degree
2+ years providing Tier II–IV support in a Windows-based environment
Experience using and supporting SCCM and end-user workstation environments
Hands-on knowledge of Active Directory Group Policy as applied to workstations
Experience with PIV and CAC authentication
Strong ability to explain complex technical concepts clearly, both verbally and in writing
Excellent communication skills for interfacing with customers up to the executive level
Ability to work effectively with a large, diverse team supporting multiple customers and with people of varying technical backgrounds
Availability Monday–Friday during Eastern Time business hours, with extended-hour and weekend support for planned and emergency work
Ability to obtain and maintain a Public Trust clearance; the selected candidate will be subject to a government background investigation and must meet eligibility requirements for access to customer information
Preferred Qualifications
2+ years administering workstation management systems (e.g., SCCM, Intune, Symantec Endpoint Manager)
4+ years in an operations role
Government contracting experience, particularly with DOJ
Active DOJ or DoD clearance
ITSM experience, particularly with ServiceNow
Extensive knowledge of the Windows 11 operating system
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.