Job description
This is a remote position.
Webio is a high growth Conversational AI tech company that is entering the next chapter of our story with expansion from our main UK & Ireland based markets into European markets, including Italy, Spain, Greece and Germany. We are constantly dreaming of better ways for Enterprises to engage and have conversations with customers. Today, we focus on digital customer engagement, harnessing the power of Webio’s in-house developed Conversational AI which is delivering huge benefits to our clients. We take lots of cool conversational tech and make it accessible to non-technical users (our customers) to build AI Agents that automate customer conversations with natural language understanding, machine learning, propensity identification, conversational payments and lots more.
What the job involves
As a DevOps / Senior Software Engineer, you will drive the integration of development and operational processes to enhance the stability and reliability of our software solutions.
By working closely with cross-functional teams, you will lead efforts to automate processes, resolve critical bugs, and implement enhancements that meet business and technical requirements. The ideal candidate will play a crucial role in enhancing the visibility and reliability of our Continuous integration and software development processes while also supporting the overall stability and reliability of our platform.
Responsibilities
Develop and maintain our release processes to streamline deployments and ensure consistent, reliable software releases.
Automate deployment processes to improve efficiency and reduce manual intervention.
Identify, diagnose, and fix bugs in both frontend and backend systems, improving system stability and performance.
Evaluate and enhance the scalability and robustness of system architectures to support growing application demands.
Set up and manage monitoring tools to proactively detect and resolve reliability risks, maintaining system performance in alignment with SLAs.
Serve as a key member of the incident response team, providing support to resolve platform issues quickly and effectively.
Conduct root cause analysis for incidents and implement preventive measures.
Continuously seek out and implement improvements in tools, processes, and techniques to enhance efficiency and effectiveness.
Document processes, procedures, and best practices to ensure knowledge sharing and operational consistency.
Requirements
Expert in programming with JavaScript, proficient with DevOps tools and cloud platforms (AWS) and experienced with [Node js, React and Other Languages].
Exceptional problem solving and troubleshooting skills, with a strong ability to address complex software and systems issues, and a proactive attitude towards learning and implementing new technologies.
Minimum of 5 years in software development, including significant experience in debugging and optimising complex systems, ideally with time in a DevOps role.
Strong interpersonal and communication skills, with the ability to work effectively in a team-oriented environment.
A proactive mindset focused on continuous improvement, with a drive to explore new technologies and methodologies to enhance system reliability and efficiency.
A proven history of writing testable, maintainable and scalable code.
Experience with containerization technologies (Docker).
Fluent communicator in English, both verbal and written.
Successful applicants must be based in the EU and have the legal right to work in the EU
Benefits
Location
This role is a remote-first role. Occasional visits to our Dublin Office may be required.
Applicants must be based in the EU and have the legal right to work in the EU.
More About Webio
At Webio, our employees are at the heart of our success and we recognise that everyone is unique and has a breadth of life experiences that positively impact our team. No matter who you are, you will be welcomed. All we ask is that our guiding principles are embraced when you come and start working with us.
These 6 guiding principles are the foundation of the way we work:
Respect
No BS
Deliver
Openness
Never Stop Learning
Dream
Sounds great, but what does this mean in practice?
We strive to incorporate flexibility into our work environment wherever we can, allowing our team to accommodate family, carers, or other responsibilities.
We adapt to individuals' needs and requirements wherever possible.
We strive to create an environment where our team can thrive and be their best selves most of the time (hey we are all entitled to the occasional off day).
We love our work, but we also love our life outside of work. We do not expect you to work more than your contracted hours, but we do expect you to deliver.
Everything we do is also in line with Employment Equality Acts 1998-2015 (EEA) (Ireland) or Equality Act 2010 (UK).
We Welcome Everybody
Webio is proud to be an equal opportunity employer and is committed to creating a diverse environment. With a diverse team of employees, we can grow, learn and work better together. In recruiting for our team, we welcome the contributions that individuals from all walks of life can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs.
These are not just words but are true to the company that we are today and representative of what Webio will be in the future.
If you want to get more familiar with our diversity policies, .
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.