About this opportunity
Zoetis lists this Diagnostics Technical Support Representative opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Diagnostics Technical Support Representative
POSITION SUMMARY
The Diagnostics Technical Support Representative specializes in diagnostic connectivity with our point-of-care blood analyzers in a veterinary environment primarily to assist End Users, Field Representatives, and Distribution Partners with all aspects of configuration and connectivity integration, operation, applications, and problem resolution on any veterinary information systems products. The Diagnostics Technical Support Representative will be involved in all phases of the support process including taking phone calls, emails, connectivity voice mails, assisting general Technical Support Representatives and documenting calls.
Answer incoming requests for technical support, providing prompt and accurate technical assistance troubleshooting and resolving information systems problems for veterinary practices, laboratory research, and veterinary academic settings.
• Assist customers, regional sales managers, diagnostics specialist, distributors, and strategic marketing partners in answering questions and resolving problems in the areas of connectivity, product performance, technical inquiries, applications, and operations training.
• Initiate orders to send product for troubleshooting purposes, replace defective product, or customer accommodation.
• Specialize in connectivity and integration issues, prepare and review product support information, develop fault isolation processes, and implement complaint documentation procedures.
• Provide guidance, instruction, and training on connectivity and integration issues to increase productivity and performance.
• Work with various other departments as needed such as Product Management, Repair, Engineering, Product Support Group, Quality, VMRD, Field Sales, Field Tech Services, Customer Service and VMIPS in relation to support activities.
• Participate on special projects and assignments as needed.
Associates degree in Computer Engineering, Software Engineering or equivalent work experience is preferred. Certified Veterinary Technician with IT background accepted.
• 3+ years previous Software Engineering and Software Support experience, preferably in a veterinary setting
• Excellent telephone manner
• Experience with CRM systems, ERP systems, and contact center telephone systems preferred.
• Bilingual considered a plus (French, Spanish, Portuguese)
Excellent customer service and strong verbal, written, and problem-solving skills
• Data Entry / patient processing
• Preferred experience with Network routers/switches installation, maintenance and troubleshooting
• PC hardware/software maintenance / troubleshooting
• Language Ability: Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer and Equipment Skills: To perform this job successfully, an individual should have working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail.
• This includes alternative ways to inform and present via written, oral, and visual media.
• Some travel required
Planning/Organizing - Prioritizes and plans work activities; uses equipment and materials properly.
• supports and explains reasoning for decisions.
• S. base salary range for this full-time position is $23.10-$37.00. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Full timeRegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. com
and may also initially connect with candidates through
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Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.1) our company website at
site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.