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Job description
Your Impact
As a member of the Digital Advocacy team within PWM Product & Design, you will be responsible for encouraging user awareness and engagement, as well as driving adoption, across PWM products. You will help develop and execute the strategy for socializing new product uplifts and major product enhancements. You are passionate about enhancing the client and advisor experience through improved platforms and technology. You are a strong verbal and written communicator with an interest in using data to improve engagement with PWM tools.
How You Will Fulfill Your Potential
Laser focused on client and Advisor team needs, to ensure an experience which exceeds expectations.
Leverage adoption data to inform product development and user engagement strategy, as well asincentivize product adoption.
Develop and drive training, communication, and adoption strategy across the US, through direct engagement with Product and Advisor teams.
Focus on AI adoption—define and track KPIs with the Product teams, and tailor adoption to AI tooling.
Collect feedback and communicate it to the Product & Design teams.
Coordinate with Product and Design teams to craft communications ahead of product launches and major uplifts.
Report on US digital advocacy efforts to Business and Product leadership.
Qualifications
7+ years of work experience in the Financial Services sector, preferably with client-facing customer success.
Proven history of building deep relationships across internal stakeholders and clients.
Excellent verbal and written communication skills and a desire to work in a team-oriented environment.
Ability to track and further success and platform growth using a data-driven approach.
Outstanding analytical and problem-solving skills with a strong attention to detail.
Demonstrate a high degree of personal accountability, going above and beyond to ensure that products are delivered on time with a high degree of quality.
Commitment to excellence and a high level of integrity.
Self-motivated, and able to balance quality work while meeting short deadlines.
Benefits
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here .
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:
Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.
Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.