About this opportunity
AlphaGraphics lists this Digital Key Operator / Customer Service Representative opportunity in west jordan, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Representative (CSR) and Digital Key OperatorAs an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in West Jordan is actively seeking a Customer Service Representative (CSR) and Digital Key Operator to join us full time. You are primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. The diverse product offerings at AlphaGraphics requires an understanding of printing, finishing, sign application, and installation. In addition to digital copier production, this position will spend time working with our digital printers and finishing.More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.What We Expect Of You:Serve as the primary representative of the organization.Convey to the customer our expertise in products, services, and capabilities.Serve as an external key educator to our community and customers.Communicate customer requirements to the support team in accordance with company policies and procedures.Confer with customers by phone, email and in-person to provide information about products or services.Determine charges for services requested, collect deposits or payments, or arrange for billing.Attract potential customers by answering product and service questions and suggesting information about other products and services.Digital Print ProductionPrint Bindery & FinishingPost-Press EquipmentLarge Format & Sign Finishing with Installation when necessaryEquipment Maintenance RequirementsOther essential functions needed to provide the highest quality customer service and product outputWhat You Bring To The Table:Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.Ability to effectively build relationships with customers and teammates.Strong written and verbal communication skills.Desire to continuously look for ways to help people.Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.Two years of print and sign experiencePositive, Professional AttitudeStrong Work EthicProblem Solving SkillsCooperative interpersonal skillsDemonstrated ability to work quickly and neatly while multi-taskingBasic math skills and ability to use a computerAbility to lift 50 lbs safely and work over waist high tableStrong Multi-Tasking AbilityEffective Communication Skills (oral and written)Ability to follow instructions and prioritize workloadThe employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees. Compensation: $18.00 - $22.00 per hourAt AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!We invite EVERYONE to apply!
Worksite address
west jordan, UT, 84084, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.