About this opportunity
GAC Solutions lists this Digital Manufacturing Systems Engineer opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
1. Core Technical Capabilities & Responsibilities
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Script Execution & Control:
Execute pre-approved SQL scripts provided by the Client for data query and maintenance operations.
Execute pre-approved Python scripts provided by the Client.
Strict Code Compliance: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and oversight from Client engineering.
API Testing & Execution:
Execute API calls via web browser and/or Postman testing environments.
Basic Troubleshooting:
Diagnose, triage, and resolve basic software, network, and hardware incidents on the shop floor.
3.1 Required Technical Competencies
Industrial Protocols: Functional understanding of standard industrial communication interfaces (Ethernet, RS-232, USB).
Hardware & Data Acquisition: Basic working knowledge of data acquisition (DAQ) systems, sensor instrumentation, and National Instruments (NI) cDAQ hardware.
Application Debugging: Fundamental ability to assist with basic LabVIEW environment debugging.
MES Foundations: Familiarity with core Manufacturing Execution System (MES) concepts and shop-floor data workflows.
3.2 Preferred Qualifications
SCADA / Control Systems: Direct experience or familiarity with the Inductive Automation Ignition platform.
Domain Experience: Prior technical support experience within a discrete manufacturing or factory automated production environment.
Inputs Provided by the Customer to Achieve the Scope:
SLA Response Time Attainment: The percentage of off-shift support requests acknowledged and triaged within the agreed-upon SLA timeframe (Target: ≥98%).
First-Contact Resolution (FCR) Rate: The percentage of shop-floor incidents and basic software/hardware issues resolved off-shift without requiring escalation to client engineering (Target: ≥80%).
Script & API Execution Accuracy: The percentage of pre-approved SQL scripts, Python scripts, and Postman API calls executed correctly on the first attempt without manual execution errors (Target: ≥99%).
Customer Specific Standards/Work Instructions to be followed:
Zero Unauthorized Code: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and direct oversight from Client engineering.
Pre-Approved Script Execution: Only pre-approved SQL scripts provided by the Client may be executed for data query and maintenance operations.
Pre-Approved Python Workflows: Only pre-approved Python scripts supplied by the Client are authorized for execution. xhqgsiq
API Testing Environments: API call executions must be conducted exclusively via web browser or Postman testing environments following Client-defined protocols.
SLA & Response Compliance: Support personnel must maintain active availability during off-shift hours (2nd Shift, 3rd Shift, and Weekends) and comply with agreed-upon
Please list any additional Job Specifications:
Second Shift hours will be from 3:00PM until 11:30PM
Worksite address
charlotte, NC, 28269, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.