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Job description
Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: The Service Support Attendant is responsible for maintaining the highest standards of guest satisfaction by providing quick, efficient, and professional support at Reef 76 Kitchen & Bar, a vibrant dining destination that brings Sunshine State flavors together with Caribbean flair and cultural influences. This role supports the bar, dining room, and service teams to ensure smooth Food & Beverage operations while delivering an exceptional guest experience in accordance with Omni standards.
Essential duties include, but are not limited to:
* Provides guest service support across food and beverage outlets, as assigned based on business needs
* Assists with bar, dining room, and service area setup, opening, closing, and breakdown
* Maintains clean, organized, and safe work areas throughout service periods
* Stocks bar and service stations to established par levels, including glassware, beverages, and supplies
* Maintains clean glassware, service ware, and equipment as needed
* Supports bartenders and servers by responding promptly to operational and service needs
* Greets guests courteously and supports overall guest service flow
* Delivers food to correct tables in accordance with tickets, floor plans, and seat numbers
* Verifies guest satisfaction during food delivery and communicates service needs to servers or management
* Clears, cleans, and sanitizes tables and service areas before, during, and after service
* Maintains awareness of menu offerings, service times, and general floor layouts
* Ensures work areas remain free of hazards, standing water, debris, or obstructions
* Demonstrates the ability to think clearly, remain focused, and make sound decisions in a fast-paced environment
* Performs assigned duties with minimal supervision while maintaining professionalism
* Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.
* Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned
Qualifications
* Minimum one (1) year experience as a food runner, dining room attendant, barback, or similar food and beverage support role preferred
* Other relevant hotel or food and beverage experience will be considered
* Ability to communicate clearly and professionally in English with guests, management, and co-workers
* Strong customer service, service recovery, and problem-solving skills
* Ability to remain calm, professional, and organized in high-volume and high-pressure environments
* Ability to work cohesively with team members across departments
* Ability to prioritize tasks and respond to guest and operational needs efficiently
* Must be able to work a variety of shifts, including weekends and holidays
Work Environment & Physical Requirements
* Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
* Ability to stand and walk for extended periods, including entire work shifts
* Requires repetitive motion involving hands, arms, and legs
* Work may be performed in indoor and outdoor environments
Tools & Equipment
* Serving trays, tray jacks
* Flatware, glassware, service equipment
* POS terminals
Additional Responsibilities
* Performs other duties as assigned
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:
Worksite address
fort lauderdale, FL, 33336, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.