About this opportunity
Save the Family lists this Direct Services Manager - Programs opportunity in mesa, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Direct Services Manager
The Direct Services Manager provides supervision and oversight of some of Save the Family's programming and Case Management staff.
Key Responsibilities
Oversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements
To train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families
Ongoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families
Act as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators
Manage programmatic and client level data in relevant databases and ensure accuracy to support STF contract (s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO
Ensure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources
Adhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual
Manage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program
Work with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems
Responsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families
Attend and facilitate weekly team meetings to staff cases with the Case Managers and support team
Maintain effective communication and work on ways to continue to improve effective team communication amongst the programs.
Additional Skills and Attributes
Demonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona
Self-starter with excellent time management skills
Possess a collaborative way of working
Be familiar with Save the Family's service population, including diverse cultural and socioeconomic characteristics
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
Maintain strict confidentiality
Professional in manner and appearance
Knowledge of community resources
Consistently organized and flexible
Ability to manage and maintain composure in a fast paced environment
Familiarity with cities throughout Maricopa County
Knowledge of Housing Quality Standards
Knowledge of Fair Housing Laws and the Arizona Landlord Tenant Act
Knowledge of federal Rapid Rehousing Program and Eviction Prevention Program
Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).
Minimum Qualifications
Bachelor's required; Master's preferred
Experience in Rapid Rehousing and landlord and/or training in dealing with Landlord/Tenant/Leasing issues required
Social Service experience required
Familiarity of HMIS preferred
Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver's license, reliable transportation, current auto insurance, and clean driving record are required
Be able to proficiently speak, read and write the English language - Bi-Lingual preferred
21 years of age or older for liability insurance requirements
Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card
Eligible to work in the United States of America
The candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedule and will include evenings and occasional Saturday events
Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
Demonstrate proficiency in grammar and spelling
Demonstrate excellent interpersonal communication skills
Compensation: $50,000.00 - $60,000.00 per year
Established in 1988, Save the Family Foundation of Arizona is a leading provider of housing, case management and supportive services to more than 650 homeless and impoverished families and children each year, annually throughout Maricopa County. We work to equip families to overcome underlying issues that lead to homelessness – ensuring stable homes, safe children and strong families because of our efforts. Join us today to help build stability and self-sufficiency in the families we serve across the county –you can help by being a volunteer, donating to the organization or advocate on behalf of those we serve.
We provide housing, case management and supportive services. Once housed, Case Managers help parents set and achieve goals geared toward ensuring the family's long-term housing and financial stability, which often can include securing employment, moving up in the workplace, improving financial literacy, building life-skills, and mental health. The Case Manager helps the family through their entire journey to housing and self-sufficiency.
Our supportive services compliment each family's goals and include career services, budgeting classes, parenting classes, other life-skills classes, and access to in-house mental health support. We also provide multiple supportive services to the children in our programs – all focused on halting cycles of homelessness and poverty. Supportive services are also available to families residing in ARM (Affordable Rental Movement) of Save the Family's affordable housing program.
Worksite address
mesa, AZ, 85123, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.