About this opportunity
Save the Family lists this Direct Services Manager Programs opportunity in mesa, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
nCompany parties
nDental insurance
nHealth insurance
nPaid time off
nVision insurance
nPOSITION PURPOSE : The Direct Services Manager provides supervision and oversight of some of Save the Family’s programming and Case Management staff.
nKEY RESPONSIBILITIES :
nOversee all aspects of programming. This should include but not limited to; identifying eligible families, assisting with housing search, completing intakes, housing inspections, documentation, monthly requisitions, ensuring quality programming, verifying program income eligibility and following contract requirements
nTo train, support oversee Case Managers on all aspects of their position, including but not limited to; lease-up of families experiencing homelessness including locating housing options (apartment and/or house) which meet the Housing Quality Standards, Fair Market Rents & Occupancy Standards in accordance with HUD, ongoing assessments used within their position, documentation expectations, program goals, financial support offered to families
nOngoing supervision and support to Case Managers including 1:1 meetings, staff meetings, case staffing and assisting with support meetings for families
nAct as a liaison and advocate between landlords, Case Managers and STF family clients and other collaborators
nManage programmatic and client level data in relevant databases and ensure accuracy to support STF contract (s) and grant funding requirements for programs and complete any necessary reports timely and accurate as requested by the CPO
nEnsure grant compliance for program funding and regularly meet with team and immediate supervisor to discuss goals of the programs to be sure the programs are on track to meet target outcomes for the agency and funding sources
nAdhere to all Save the Family policies and procedures as outlined in the Employee Orientation Manual
nManage and track the budget spend down and fulfillment of contracts and ensure the team is aware of financial responsibilities within the program
nWork with Maricopa County Coordinated Entry System and with HMIS database to ensure accuracy and compliance within the systems
nResponsible for all referrals needed for STF. Collaborate with the other supervisors, CPO and staff on referrals needed for the agency to ensure referrals are requested timely, follow up communication is provided to the team and any barriers to the referral process is worked out for continued coverage for families
nAttend and facilitate weekly team meetings to staff cases with the Case Managers and support team
nMaintain effective communication and work on ways to continue to improve effective team communication amongst the programs.
nADDITIONAL SKILLS AND ATTRIBUTES
nDemonstrate a commitment to the mission, vision, and values of Save the Family Foundation of Arizona
nSelf-starter with excellent time management skills
nPossess a collaborative way of working
nBe familiar with Save the Family’s service population, including diverse cultural and socioeconomic characteristics
nProficiency in Microsoft Office Suite including Word, Excel, and Outlook
nMaintain strict confidentiality
nProfessional in manner and appearance
nKnowledge of community resources
nConsistently organized and flexible
nAbility to manage and maintain composure in a fast paced environment
nFamiliarity with cities throughout Maricopa County
nKnowledge of Housing Quality Standards
nKnowledge of Fair Housing Laws and the Arizona Landlord Tenant Act
nKnowledge of federal Rapid Rehousing Program and Eviction Prevention Program
nBe able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM timeframe and to travel, if necessary (will include some evenings and occasional weekend events).
nMINIMUM QUALIFICATIONS
nBachelor’s required; Master’s preferred
nExperience in Rapid Rehousing and landlord and/or training in dealing with Landlord/Tenant/Leasing issues required
nSocial Service experience required
nFamiliarity of HMIS preferred
nSince position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required
nBe able to proficiently speak, read and write the English language - Bi-Lingual preferred
n21 years of age or older for liability insurance requirements
nValid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card
nEligible to work in the United States of America
nThe candidate must have flexible availability. Office hours are Monday through Friday 8am-5pm, though this position has a varied work schedule and will include evenings and occasional Saturday events
nDemonstrate cultural competence, treat everyone with dignity, celebrate the diversity of our community, and be inclusive of all people in our community
nDemonstrate proficiency in grammar and spelling
nDemonstrate excellent interpersonal communication skills
nNote: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job related instructions and perform job related duties as may be reasonably assigned by his/her supervisor with reasonable notice.
Worksite address
mesa, AZ, 85123, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.