About this opportunity
The Arc of Howard County Inc lists this Direct Support Manager opportunity in ellicott city, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: Ellicott City, MD 21042
Position Type: Full Time
Salary Range: $22.50 - $22.50 Hourly
Job Shift: Any
Job Summary: The Direct Support Manager (DSM) provides leadership and oversight to assigned residential or program sites and Direct Support Professionals (DSPs). This role serves as the primary contact for staff, families, and support teams, ensuring high-quality, person-centered services that meet or exceed agency standards. The DSM works collaboratively with Advocates and other stakeholders, manages staff performance and schedules, ensures regulatory compliance, and promotes health, safety, and community inclusion for the people supported.
Key Responsibilities
Supervise, coach, and evaluate DSP staff; conduct interviews, onboarding, training, and performance reviews
Develop staff schedules, approve timecards, and manage administrative and budget-related tasks
Ensure implementation of person-centered plans and quality service delivery
Maintain compliance with federal, state, licensing, and agency regulations
Respond to crises, provide on-call support, and oversee emergency preparedness and documentation
Promote health, wellness, safety, and medication/medical coordination
Maintain accurate documentation, incident reporting, and confidentiality standards
Foster inclusive, respectful, and culturally responsive work environments
Build collaborative relationships with families, community partners, vendors, and service agencies
Support community inclusion, vocational, educational, and independent living goals of participants
QualificationsRequired Knowledge/Qualifications:
High School Diploma or GED
Valid Maryland Driver's License with less than 3 points
Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
Leadership/Supervision
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Worksite address
ellicott city, MD, 21042, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.