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Job description
Direct Support Professional – St. Joseph's HouseNow Hiring: Direct Support Professional – St. Joseph's HouseLocation: Hyannis, MA - 02601Salary: $20.50/HourlyWork Schedule: Multiple Open Shifts:Slot #1 (Male DSP Needed) - (This is a 40 hour position) Tuesday through Saturday, 3:00 PM to 11:00 PMSlot #2 (Female DSP Needed) - (This is a 32 hour position) Friday, Saturday, Sunday, and Monday, 3:00 PM to 11:00 PMSlot #3 (Male DSP Needed) - (This is a 32 hour position) Monday, Friday, and Saturday, 3:00 PM to 11:00 PM & Sunday, 7:00 AM to 3:00 PMLead with Heart. Empower Change. Build Hope.At St. Joseph's House, we believe that every person deserves safety, dignity, and a path forward. Our emergency shelter program serves men and women facing homelessness, providing not just a place to stay — but a supportive community that helps guests take the next steps toward stable housing and lasting independence.We're seeking a Direct Support Professional who's ready to make a difference every day. This role is perfect for someone who leads with compassion, thrives in a dynamic environment, and is dedicated to helping others rebuild their lives. They will be responsible for ensuring the functions of the program are met while providing services that are safe, timely, effective, efficient, equitable and client-centered.What You'll Do:Ability to work as part of a team with a commitment to end homelessnessMust demonstrate honesty, integrity, and professionalism at all timesMust exemplify our mission in action: which is helping those in need and treating others with compassion, dignity and respectCreate and maintain a positive environment for clients, staff and service providersListen to clients and offer support, encouragement and empathy within the context of healthy boundariesThoroughly orient new guests to the general shelter environmentMaintain clear, detailed records during shiftCheck and enforce that all clients maintain a clean and safe living spaceLaunder bedding, linens, and any other necessary itemsSupport clients and assume responsibility for enforcing the rules and policies of the shelterIdentify and follow through with resolutions of problems that arise within the shelterDe-escalate conflicts, identify safety concerns, accurately report all incidentsResponsible for documenting log notes with any and all important information that occurs during the shiftResponsible for checking in anyone entering shelter (Clients, Guests, Visitors etc.)Conduct hourly rounds, to ensure the safety of the clients and the shelterComplete work orders for Maintenance as necessaryComplete exit walk through, turn around report and unit set upClean office and empty trashEnsure cleanliness of all hallways and parking lotMaintain and track shelter supplies, shelter keys and inventory of the food pantryAssist with meal preparation and cookingAttends all scheduled staff meetingsMust adhere to all EOHLC program requirementsResponsible for filing client information as necessaryRespond to inquiries, phone calls and correspondence in a timely mannerComplete all tasks assigned by the House Manager/SupervisorWork with the Manager/Supervisor on any additional projects/matters for which he/she requests related to EOHLC or the programAttend all required program trainings and assigned in-service trainings to comply with annual training requirementsComply with all safety regulations, CCFR policies and adhere to agency confidentiality policyReport all safety concerns to Manager/SupervisorMandated reporting of abuse and neglectResponsible for reporting all incidents (critical, serious or non-compliance) to the Manager/SupervisorWhat You Bring:Education: Bachelor's degree in Human Services (preferred) or equivalent experienceExperience: 1-2 years of shelter experienceHomelessness services, mental health, trauma, or substance use supportExcellent organizational, communication, and assessment skillsStrong leadership abilities with a heart for serviceProficiency with Microsoft Outlook, Word, and ExcelReliable, insured vehicle and valid driver's licenseBilingual skills are a plus!Working Conditions:Travels by automobile and is exposed to varying weather conditionsSits, stands, bends, lifts, grasps, kneels, crouches, reaches, climbs, and moves intermittently during the business hoursWorks in office areas as well as throughout the HOUSE family shelter as neededMay be exposed to emotionally upset clients, family members, staff and visitorsMay be exposed to frequent interruptions, loud noise, extreme heat/coldSpends time greeting clients/family members, courteously answering door and telephone callsAbility to make sensory perceptions to evaluate environmental conditionsAbility to work and promote a flexible schedule based on programmatic coverage, weekends, holidays, and program emergenciesWhy You'll Love Working With Us:Join a mission-driven team that changes lives every day.Make a direct impact in your community through hands-on service.Work in an environment that values compassion, dignity, and respect.Gain opportunities for growth, collaboration, and professional development.Ready to Lead with Purpose?If you're ready to bring your leadership and empathy to a team that's transforming lives, we want to hear from you.Apply today to join Catholic Charities Family & Refugee Services — and help us build a community where everyone has a place to call home.Pay RangeStarting from USD $20.50/Hr.
Worksite address
hyannis, MA, 02601, US
Who can apply
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