Triwill Group

Director, AI-Driven Customer Care Product

northern, KY

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Job description

Lyft is seeking a Director of Product, Customer Care to lead a team shaping AI-powered support, contact center platforms, and trust and safety products across global operations from our New York and San Francisco offices.

You will partner with engineering, data science, design, and finance to drive an AI-first strategy, set priorities, and secure investment. The role is hybrid, with an on-site schedule and strong cross-functional impact.

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