About this opportunity
Thornton Tomasetti lists this Director, AI-Driven Customer Experience opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Abbott Diabetes Care seeks a Director of Customer Service to define and execute a comprehensive customer experience strategy across ADC product lines. Based at Alameda HQ, you will drive AI-enabled service capabilities, automation and analytics to enhance outcomes while managing millions of customer interactions annually.
You will partner with marketing, finance, HR, quality, and R&D to ensure voice of the customer informs product launches and service improvements, while leading a diverse team
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.