About this opportunity
Athenahealth India lists this Director, AI-Driven Service Experience opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
athenahealth seeks a Director of Product Management for the Service Experience zone in Boston to lead the strategy, roadmap, and AI-enabled workflows across onboarding, go-live, training, activation, coaching, and issue resolution. You will guide multiple engineering teams and partner with Customer Success and commercial teams to shape what gets built.
You will hire and develop a PM team, drive metrics on growth, CSAT, and cost to serve, and balance agent autonomy with human oversight while
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.