About this opportunity
Rate lists this Director, AI-Enabled Software Delivery opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.
Senior Director - IT
Job Description Summary
We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent. The expected base salary range for this position is $200,000 to $250,000 annually.
Essential Duties and Responsibilities
Manage multiple teams
Work with the business leadership to set SLA's and manage the teams performance against these SLA's
Act as a point of escalation for issues, building appropriate escalation process based on severity
Manage staffing levels across the teams to continue to meet the commitments
Manage IT assets associated to end users and track them, maintaining inventory to meet demand and repurposing equipment appropriately
Develop strategic projects that help to continually develop the efficiency of the fulfillment team
This role is responsible for managing the New Hire IT Fulfillment group and IT Asset Management team.
Skills and Competencies
Strong Leadership and interpersonal skills with an Ability to Identify and Coach young talent to achieve results
Technical Background in end user computing technology and support services
Ability to build proposals and present at all levels in The organization familiar with ITIL process to Manage IT organizations in Enterprise environments
Additional Job Description Summary
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
company-sponsored 401(k)
vacation benefits
eligibility for medical, dental, vision, and prescription drug benefits
flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
life insurance and death benefits
critical care insurance
personal accidental insurance
commuter benefits
pet insurance
certain time off and leave of absence benefits
well-being benefits (e.g., employee assistance program)
other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.