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Job description
Job Description
We are seeking a Director Automation – North America to lead and scale operations across the United States, Canada, and Puerto Rico. This role is responsible for translating strategy into execution, ensuring operational excellence, and delivering profitable growth.
You will lead Project Management, Project Execution, and Account Management , partnering closely with commercial teams to deliver strong customer outcomes, grow existing accounts (farming) , and drive sustainable business expansion.
What You Will Do
Lead Regional Operations
Define and execute the North America operations strategy
Ensure consistent performance and scalability across the region
Translate orders into profitable, high-quality delivery
Identify and drive growth opportunities within existing accounts
Own Performance & Execution
Deliver revenue, margin, utilization, quality, and customer satisfaction targets
Oversee end-to-end project execution (on time, on budget, high quality)
Optimize resource utilization and operational efficiencyEnable repeat business through strong delivery and customer trust
Partner with Commercial (GTM)
Support proposals with technical and cost expertise
Drive alignment between operations and sales using ABM
Actively contribute to farming and account development
Lead & Develop Teams
Lead heads of Project Management, Account Management, and Execution
Build a performance-driven, customer-focused culture
Drive engagement in Centers of Excellence (CoEs)
Drive Excellence & Ways of Working
Improve processes, systems, and execution performance
Ensure adoption of ABM methodologies
Promote a strong safety culture (EHS)
What Success Looks Like
Revenue & margin growth (“as delivered”)
High utilization and strong delivery performance
Improved customer satisfaction / NPS
Increased CoE participation
Growth within existing accounts (farming)
Additional Information
10+ years of leadership experience in operations/automation
Strong track record in multi-country operations (North America preferred)
Expertise in operations, project delivery, and strategy execution
Strong leadership, communication, and stakeholder management skills
Solid commercial acumen and experience growing customer accounts
ABM experience is a plus
Why This Role
Full ownership of a strategic region (North America)
High visibility and direct impact on growth and performance
Opportunity to scale operations and develop key customer relationships
Reporting Line: Reports to Vice President
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.