About this opportunity
Chick-fil-A lists this Director opportunity in belleville, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director of Operations and HR/Talent — Chick-fil-A Belleville
About the Role
A Director consistently demonstrates our core values, embraces the Chick-fil-A culture, and serves with a passion for people. In this role, you will work closely with the Owner/Operator on a daily basis to plan, execute, and coach leaders and team members while driving performance across our Five Critical Success Factors: Leadership, Talent, Customer Experience, Sales, and Brand Growth.
As a Director, you lead by example—balancing hands-on operational leadership with HR and administrative stewardship to ensure long-term, sustained success for our team and business.
CFA Belleville Vision, Mission, and Values
Vision: To be Belleville's most caring company.
Mission: We exist to be a team that changes lives every day by serving with care, leading with excellence, growing with courage, and persisting with resilience.
Values: Care, Excellence, Courage and Resilience
Position Type:
Full-time
Our Benefits Include:
Health, Vision, and Dental Insurance Contributions
PTO
Competitive Pay
Performance bonuses quarterly and annually
Significant 1-on-1 development time with the Owner/Operator
A fun work environment where you can positively influence others
Scholarship opportunities
Flexible scheduling (and closed on Sundays)
Intentional growth and development to help you reach your professional goals within our organization and beyond
Director Responsibilities:
Operational & Team Leadership: Lead diverse teams across all dayparts in a high-volume restaurant, driving operational excellence in guest experience, food safety, and quality metrics.
Financial & Performance Stewardship: Manage food cost, labor budgets, and operational efficiency to achieve store profitability and growth goals.
Talent Development & Coaching: Train, mentor, and elevate team members and leaders, modeling high standards and setting the shift tone.
Guest Recovery & Hospitality: Champion genuine hospitality and handle guest recovery to protect and elevate the brand.
Qualifications and Requirements:
Prior Experience: 1–3+ years in HR management, Talent Acquisition, Store/Operations Management, or a Senior Director role within quick-service restaurants (QSR) or hospitality.
Education: High School Diploma required; Associate's or Bachelor's degree in Human Resources, Business, or related field preferred (or equivalent leadership experience).
Talent Acquisition & Onboarding: Proven ability to source, recruit, interview, and select top-tier talent to meet staffing and growth goals.
Employee Relations & Performance Management: Skilled in coaching leaders, handling conflict resolution, conducting performance reviews, and addressing behavioral or policy concerns constructively.
Team Development & Training: Experience building leadership pipelines, mentoring Team Leaders, and driving retention initiatives.
Compliance & HR Operations: Familiarity with basic employment laws, workplace safety, and administrative HR processes (e.g., onboarding documentation, records management).
Service Mindset: Deep commitment to supporting and serving Team Members, fostering a culture of hospitality, continuous learning, and care.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
belleville, MI, 48112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.