About this opportunity
ShopMy lists this Director, Business Operations (Medical Education) opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join ShopMy - Powering the Future of Digital Marketing
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.
ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.
At ShopMy, youre building the future of human-led commerce for the worlds best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the worlds best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.
We are looking for a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure behind our Success organization. You will help our Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.
Working directly with our Revenue Operations leader and closely with Success leadership, you will turn company priorities into goals, compensation plans, and practical ways of working. You will own an operational roadmap and carry initiatives from the initial question through implementation, team adoption, and measurable results.
This is a hands-on role for someone who enjoys building. You are comfortable challenging an assumption, working through a detailed model, leading a business review, and partnering with technical teams to make a process better. You will have the opportunity to build the foundation for our next stage of growth and see your work make a difference in how teams operate every day.
Planning & performance:
Turn revenue objectives into goals by segment, team, and account, and build models that connect retention, adoption, spend, and capacity.
Forecasting:
Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights. Design and manage Success comp plans with Finance and People. Brand lifecycle:
Standardize the process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion. Turn risk and growth signals into action, and operationalize pricing and packaging changes.
Own the Success systems roadmap with the Salesforce and Data teams. RevOps partnership:
Turn strategic questions into recommendations, run business reviews, and lead cross-functional initiatives end to end.
7+ years in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance
~ Have led planning, forecasting, retention analysis, and capacity modeling
~ Are a strong modeler, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus)
~ Have built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams
~ NYC-based or willing to relocate before start date
~ Bonus:
experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue, plus using AI and automation in ops workflows.
Success leaders have a trusted view of performance, risk, and whats needed to hit plan
Teams spend less time reconciling reports and more time helping brands succeed
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidates experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
Equity in ShopMy
- Every employee is an owner; all roles receive equity
~ Healthcare Coverage
- Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
~ Mental Health Support and More -
We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost
~ Flexible PTO
- Take the time you need, including your birthday off
~13 Company Holidays
~Remote-First Culture with an NYC HQ
- Some teams may have different location requirements
~ Workplace & Wellness Stipends
- Support for wellness, home office needs, and a Wellhub membership
~ Disability & Life Insurance
- 100% employer-paid
~
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.