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Job description
We're looking for a Director of Business Operations to own and scale our client's Northern California region end-to-end. This is a true GM seat: you'll inherit a :$10M ARR market with a path to $70M+, lead a team of 10+, and run the P&L, strategy, and day-to-day operations for :40 physician relationships across the region.
Responsibilities
Own the NorCal P&L — drive regional growth, physician satisfaction, and operational efficiency across all clinic sites
Manage and grow a team of 10+ (onboarding specialists, on‑site day specialists, hourly staff), with 3–6 additional hires planned over the next six months
Visit physician practices and clinic sites weekly to ensure facilities are stocked, operational, and delivering a great experience
Build deep physician relationships to sustain zero churn and drive referral-based growth
Partner with product and engineering to spot automation opportunities and roll out AI‑native workflows without sacrificing quality
Experience
P&L ownership — you've directly managed revenue and costs for a region or business unit, not just advised on them
Management experience — this is not a first‑time manager role; you'll inherit 10+ direct reports on day one
Consulting background (MBB strongly preferred) with a transition into hands‑on operating roles at high‑growth startups or marketplaces
Degree from a top‑tier university; the bulk of your career experience should be US‑based
Willingness to be boots‑on‑the‑ground — expect :70% hands‑on execution early on, regular travel to clinic sites, and a "whatever it takes" mindset at a 30‑person company (dealbreaker)
Experience tiers
Tier 1: Consulting (MBB or Big 4) operations/strategy at a Series A–D startup (e.g., Scale AI)
Tier 2: Operations/strategy at a marketplace (Uber, DoorDash, Lyft, Instacart, Airbnb)
Baseline: 2+ years managing a small team of full‑time employees or contractors
Seniority
7–12 years in operations/strategy roles; ideally consulting operations/strategy at a Series A–D startup
Education
Top‑25 U.S. university (flexible for exceptionally strong work experience)
Hard skills
Has directly owned a P&L for a region or business unit — managed revenue and costs, not just advised
Actively uses AI tools to build and improve operational workflows from scratch
Nice to have
Experience At a Healthcare/health-tech Company (e.g., Abby Care)
Top-25 MBA
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.