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Job description
Job Title: Director, Business Systems & IT
Department: HR / Administration
Location: Louisville, KY (Headquarters) - supports Lexington, KY and Cincinnati, OH locations; periodic travel required
Employment Type: Full-Time
Pay Rate: Salary, commensurate with experience
Reports To: Senior Director – HR & Asset Management
About American Roofing And Metal Company
Since 1914, American Roofing and Metal has set the gold standard for roofing excellence in Ohio and Kentucky. We are a fourth-generation, family-run business built on craftsmanship, integrity, and a commitment to excellence. As Kentucky's largest full-service roofing contractor, we take pride in delivering top-quality service to our customers while expanding our regional presence.
Our Core Values
Love what you do
Committed to giving your best
Integrity - always doing the right thing
More than roofers
Communication through honest and direct dialogue
Continuous growth through accountability and adaptability
Deeply rooted safety culture
We before me
Job Summary
American Roofing & Metal is seeking a driven, detail-oriented Director, Business Systems & IT to lead the company through a major technology transition and to serve as the go-to resource for the software and hardware our teams rely on every day. This role owns the companywide implementation of BuildOps from planning through go-live, continues to build out and support our Smartsheet-based operations, and manages day-to-day IT needs - from troubleshooting and provisioning to keeping field and office employees equipped and productive.
This is a hands-on, highly visible role that sits at the intersection of business process, technology, and people. The right candidate is equally comfortable leading a companywide software rollout and personally walking a field employee through a laptop or phone issue.
Duties & Responsibilities
BuildOps Implementation & Change Management
Lead the companywide implementation and transition to BuildOps, from initial configuration through full rollout across all departments and locations
Develop and manage the implementation plan, timeline, and milestones in coordination with company leadership
Own data migration, system configuration, and integration planning between BuildOps and existing tools
Design and deliver training for office and field employees, and build reference materials/SOPs to support long-term adoption
Serve as the primary point of contact with the BuildOps vendor for implementation support, escalations, and ongoing account management
Identify and troubleshoot issues that arise during rollout, and drive them to resolution with minimal disruption to operations
Gather feedback from department leaders and field employees to guide configuration decisions and post-launch improvements
Business Systems & Smartsheet Support
Serve as company administrator for Smartsheet, supporting and maintaining sheets, reports, dashboards, and automations used across departments (bid log, WIN log, warehouse requests, hiring, submittals, and similar workflows)
Partner with department leaders to build new Smartsheet solutions that improve reporting and day-to-day workflow
Train employees on Smartsheet and other business systems, and act as the go-to resource for questions and troubleshooting
Evaluate existing business systems and recommend improvements, integrations, or replacements as the company grows
IT Support & Device Management
Serve as the primary point of contact for software and hardware issues across all company locations
Manage provisioning and setup of phones, laptops, and other equipment for new hires, transfers, and replacements
Maintain an accurate inventory of company hardware, software licenses, and user accounts/access
Coordinate with outside vendors and managed service providers on network, phone system, and infrastructure issues as needed
Manage user access and permissions across company software systems, ensuring timely setup and deactivation as staffing changes
Field & Cross-Departmental Support
Interface directly with field employees to resolve technology issues and ensure devices and software hold up in field conditions
Provide responsive, professional support to office and field staff in Louisville, Lexington, and Cincinnati
Travel periodically to the Lexington, KY and Cincinnati, OH locations to provide in-person support and training
Partner with department leaders companywide to identify systems and workflow improvement opportunities
Required Skills & Abilities
Strong project management skills, with the ability to lead a companywide software implementation from start to finish
Working knowledge of Smartsheet or a comparable work management platform; administrator-level experience preferred
Experience with BuildOps or comparable field service/construction management software strongly preferred
Solid general IT troubleshooting skills, including hardware, software, basic networking, and mobile device management
Excellent verbal and written communication skills, with the ability to train and support non-technical users patiently and clearly
Strong organizational skills and the ability to manage multiple priorities across several locations
Comfortable working with employees at every level of the company, from field crews to executive leadership
Valid driver's license and ability to travel periodically between Louisville, Lexington, and Cincinnati
Education & Experience
Bachelor's degree in Information Technology, Business Systems, Computer Science, or a related field, or equivalent professional experience
5+ years of experience in business systems administration, IT management, or a related role
Experience leading a software implementation, systems migration, or similar technology transition preferred
Experience in construction, roofing, or field services strongly preferred
Experience with mobile device provisioning/management (MDM) a plus
Physical Requirements
Primarily an office environment, with prolonged periods of sitting and computer work
Occasional lifting of up to 25-30 pounds (equipment and hardware setup)
Periodic travel between Louisville, Lexington, and Cincinnati, including some driving
Additional Expectations
We are looking for a candidate who is proactive, resourceful, and comfortable owning a project of this scale from planning through execution. This role requires someone who can move easily between big-picture systems strategy and hands-on, day-to-day support - and who takes pride in keeping our teams equipped, supported, and productive.
Why Join Us?
Competitive salary with growth opportunities.
Work with an established company built on generations of craftsmanship.
Be part of a team that values quality, innovation, and professional development.
Opportunity to make a lasting impact on our operations and regional presence.
Benefits
PTO
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Worksite address
louisville, KY, 40201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.