About this opportunity
CorVel Corporation lists this Director, CareIQ Service & Network Performance opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, CareIQ Service & Network Performance
The Director, CareIQ Service & Network Performance, is responsible for driving enterprise-wide service excellence across CareIQ by overseeing client performance, provider relations, vendor governance, network performance, quality initiatives, and operational improvement strategies.
This role serves as a strategic leader focused on optimizing service delivery, improving customer and provider experiences, reducing operational friction, and creating scalable processes that support future growth. The position bridges Operations, Client Performance, Provider Relations, and Vendor Management to ensure accountability, consistency, and continuous improvement across all service lines.
This is a remote role.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Leadership of Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions
Vendor and Network Performance Governance, including vendor relationships, provider network performance, service-level adherence, contract performance monitoring, network adequacy, capacity planning, and strategic network initiatives
Network strategy, performance, and capacity planning
Service delivery performance oversight and quality management
Escalation governance and root cause analysis
Process improvement and operational excellence initiatives
Business analytics, KPI ownership, and performance reporting
Workflow optimization, automation, and AI-driven efficiencies
Cross-functional collaboration to improve scalability, consistency, and customer outcomes
Oversight of client onboarding, implementation, service adoption, training, and customer success programs
Executive-level resolution of complex client, provider, vendor, and operational escalations
Development and oversight of quality assurance programs, service audits, corrective action plans, and continuous improvement initiatives
Financial stewardship, including resource planning, budgeting, productivity management, expense oversight, and operational performance optimization
Leadership of organizational change initiatives, process transformation efforts, and strategic growth readiness planning
Establishment of governance frameworks, accountability standards, and performance management processes across service delivery functions
Ownership of client experience strategy, customer feedback programs, service-level insights, customer satisfaction trends, and retention support
Partnership with Product leadership to support successful implementation, operationalization, and scaling of CareIQ products and services
Additional duties as assigned
KEY BUSINESS OBJECTIVES:
Improve customer implementation success, service adoption, and long-term client retention
Enhance quality assurance, service consistency, and customer outcomes across all CareIQ service lines
Improve productivity, resource utilization, and operational effectiveness while supporting sustainable growth
Provide operational insights and performance data that support future product development, service enhancements, and network growth strategies
Improve client and provider experience
Reduce operational escalations and rework
Strengthening vendor accountability and performance
Increase operational efficiency and scalability
Support growth initiatives through improved processes and capacity planning
Identify and implement automation and AI opportunities
KNOWLEDGE & SKILLS:
Strong leadership and mentoring skills
Demonstrated ability to provide superior service to internal and external stakeholders
Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
Proven project management and process improvement skills
Proven skill in prioritizing, problem solving and accelerating change
Sense of urgency and ability to multitask in a dynamic, fast-paced environment
Strong proficiency in Microsoft Office applications is required
Excellent written and verbal communication skills
EDUCATION & EXPERIENCE:
Minimum of Bachelor’s degree in business, healthcare/related field, or a combination of education and equivalent experience
Master’s degree in business, healthcare or related field with experience preferred
Prior managerial experience in Client Performance, Provider Relations, Vendor Performance, and Service Delivery Excellence functions preferred
At least 5 years of prior management experience in healthcare services required
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.