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Vi

Director, Client Services - Pharma

Remote — United States (see country and timezone requirements)

Check who can apply and the requirements below before continuing.

Job description

Description

Role Summary

You will be responsible for owning and expanding Vi’s most strategic enterprise client relationships through a highly strategic, performance-driven lens. This role sits at the intersection of client leadership, omni-channel media execution, SaaS platform management, and strategic audience targeting, ensuring that Vi’s audience generation and performance marketing solutions deliver measurable business impact.

You will serve as the primary technical and commercial partner to senior client stakeholders, including VP- and C-level executives, guiding them through complex digital media strategies, performance optimization, and data-driven decision-making.

This role works closely with Vi’s Account Management, New Business, Client Performance, and Product teams to ensure technical execution aligns with commercial strategy and client objectives.

Key Responsibilities

Provide Digital Marketing Leadership

Guide clients on omni-channel digital media planning, including interaction with ideal audiences, channel mix, budget allocation, and performance tradeoffs

Advise on performance marketing strategies across paid social media, paid search, programmatic, and native advertising

Serve as a trusted advisor on how data, targeting, and measurement drive scalable growth

Program Advocacy & Customer Success

Proactive Risk Mitigation: Implement Strategies to proactively identify issues either in-platform or with our strategy before they become client facing problems

Escalation Point: Serve as the final escalation point for complex technical issues that threaten client adoption

Client Roadmap: Oversee the creation and execution of roadmaps and ensure integration

Data-Driven Storytelling & Visualization

Leverage performance data and data visualization tools to tell clear, compelling stories to technical and non-technical stakeholders

Translate complex analytics into actionable insights that influence executive decision-making

Cross-Functional Collaboration

Partner closely with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations

Advocate for client needs internally while balancing operational realities and product direction

What We’re Looking For

Deep Performance Marketing Expertise

Strong background in digital media planning and buying, performance marketing, and audience generation

Comfort advising on omnichannel strategies, attribution, measurement frameworks, and optimization

Performance Based Mindset & Analytical Fluency

Ability to clearly define success metrics per client, and ensure measurement is in place for optimal tracking

High technical aptitude with data visualization and analytics tools

Ability to understand, interpret, and communicate complex performance and audience data

Client-Facing Leadership

Extensive experience working directly with VP- and C-suite stakeholders

Ability to build trust, influence decisions, and operate as a strategic advisor

High IQ / High EQ

Strong ability to influence across technical, commercial, and executive audiences

Comfortable navigating ambiguity and competing priorities

Startup Mentality

Strategic, entrepreneurial, and adaptable

Thrives in fast-moving environments where the process is still being built

Problem-Solving Orientation

Approaches complex challenges with rigor, creativity, and a solutions-driven mindset

Originally posted on Himalayas

Who can apply

Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.

Ready for your next step?Apply on the official website
Apply on Himalayas ↗

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