About this opportunity
Mindgruve lists this Director, Client Services opportunity in san diego, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mindgruve is a full service digital marketing and technology company that specializes in integrated media campaigns for some of America's top brands. Our strategy, creative, technology and marketing teams work collaboratively to deliver highly effective campaigns across all channels, platforms and devices.
Job Description
Mindgruve is seeking a Director, Client Services who has experience working with integrated campaigns for large clients and managing a team of account people. This person’s role will be to maintain, strengthen and grow client relationships through comprehensive strategy, oversight and management of all accounts. The ideal candidate will have significant experience at a major ad or digital agency leading its account team, prioritizing client workflow, staffing recommendations and overall client satisfaction.
This person will collaborate with all department heads in developing and leading initiatives to improve account team processes while providing mentoring and training to their account staff. In addition, this position is expected to have polished presentation and writing skills as well as possess strong leadership skills in presentations and meetings.
This person must be flexible with requisite client travel and have ability to attend thought leadership conferences when required.
Qualifications
Requirements
10+ years experience managing an account team at an ad or digital agency
Meticulous organization skills
Experience in Workamajig or other time tracking and project management programs
Working knowledge and familiarity with various digital technologies/applications
Familiarity with iWorks package
Familiarity with creative and strategic process, web development life cycles, social media, email marketing and online campaigns
Experience writing proposals, estimates, RFPs, and scope of work documents
Additional Information
Responsibilities
Develop and monitor internal workflows to improve efficiency while maintaining high-quality deliverables
Demonstrate trends and best practices as related to the internet and marketing
Represent Mindgruve at industry conferences, gatherings and events
Oversee and manage account team by mentoring, training and maintaining best practices
Develop pitch strategies, sales presentations, and play an active and valuable role during the pitch process
Facilitate and be accountable for client projects with special attention to profitability, tracking and management of resource consumption
Provide clear and detailed communication, both written and verbal, for clients, vendors, contractors and internal teams
Assist the creative and development teams by clearly outlining client needs and goals through the use of project briefs
Proactively identify project risks and create mitigation strategies
Act as the primary point of contact at Mindgruve for all clients
Educate clients on new techniques, strategies and opportunities to improve their marketing
Compensation commensurate with experience. We offer competitive benefits including medical and 401K. This is an in-house position. No headhunters, contractors, freelancers, overseas agents or professional job-hoppers will be considered.
Qualified candidates MUST email a cover letter , resume and hourly/ salary history to (email protected) with “Director, Client Services” in the subject line.
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.