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Job description
Summary
The Director of Commercial Learning and Development leads the strategic vision and execution of learning initiatives for Cartier North America's commercial organization. This role manages a geographically dispersed team, uses data to identify performance opportunities, and partners with senior commercial stakeholders to strengthen selling capabilities and the client experience. Approximately 70% of the role involves field activities across North America.
Responsibilities
Develop and execute commercial learning strategies aligned with business objectives and global learning priorities.
Analyze commercial data, identify performance gaps, and measure the effectiveness and return on investment of learning initiatives.
Lead, coach, and develop a high-performing team, including setting goals and overseeing performance and career development.
Improve selling skills, client experience, product knowledge, and leadership capabilities across the commercial organization.
Partner with regional leaders, boutique directors, HR partners, and cross-functional teams to identify needs and implement learning solutions.
Spend time in boutiques and with field teams to understand commercial conditions and translate observations into actionable strategies.
Present insights and recommendations to senior leadership and support adoption of learning technologies.
Requirements
At least 10 years of progressive Learning and Development experience, including 5 years leading a team, or 8 or more years as a commercial leader in retail with strong people-development experience.
Experience leading a geographically dispersed team and a strong understanding of commercial selling, sales drivers, and client experience.
Strong analytical skills and experience interpreting complex data, measuring learning impact, and partnering with data analytics teams.
Excellent leadership, communication, presentation, collaboration, and stakeholder relationship skills.
Bachelor's degree in a related field; a master's degree is preferred.
Proficiency with Microsoft Office, design tools such as Canva, learning management systems, and AI tools.
Ability to travel approximately 70% across North America.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.