About this opportunity
M&T Bank lists this Director, Contact Center Excellence opportunity in village of williamsville, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
M&T Bank in Williamsville, NY, seeks a Director of Contact Center Customer Service to lead a large, multi‑level team across channels, shaping culture and strategy while ensuring top‑tier customer experiences.
The role combines strategic planning, talent development, risk awareness, and continuous improvement, with collaboration across internal partners and vendors to drive operational excellence.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.