About this opportunity
Thrivent Financial lists this Director, Contact Center Operations - Remote opportunity in appleton, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Thrivent Financial is seeking a Director, Contact Center in Wisconsin to lead a high-performing team of Contact Center Managers and Client Care Professionals. You will shape the strategic vision, manage staffing and training, and drive KPIs aligned with Thrivent Bank’s goals.
You will oversee budgeting, technology utilization, and cross-functional collaboration with IT, Risk, and Compliance to ensure an optimal, compliant customer journey. Excellent leadership and banking knowledge are essential.
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Worksite address
appleton, WI, 54914, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.