About this opportunity
PwC lists this Director, Contact Center Transformation & AI Strategy opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PwC is seeking a Director, Contact Center Transformation to lead initiatives within our Customer Consulting group, directing strategic transformation of contact center operations and customer experience. You will set strategic direction, oversee multiple projects, and maintain executive-level client relations.
You will leverage AI fluency and digital tooling to drive innovative engagement, analyze customer journeys, and craft value propositions that align with business goals.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.