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Job description
Develop and maintain a living account strategy aligned with long-term objectives
Ensure implementations realize actual customer business value beyond milestone completion
Lead, mentor, challenge, and coach a small team of technical individual contributors
Unblock team workflows and maintain high performance standards
Map influence, build multi-level relationships, and navigate complex enterprise stakeholder environments
Drive stakeholder consensus through organizational navigation
Exercise decisive judgment about escalation and independent problem resolution
Diagnose issues quickly and take corrective action under pressure
Own high-stakes enterprise accounts with autonomy across technical workstreams and demanding stakeholders
Requirements
Proven experience navigating high-pressure, complex implementations
Experience leading teams with strong technical individual contributors
Exceptional problem-solving ability, including structuring ambiguous challenges and providing actionable recommendations under pressure
Demonstrated ability to learn new industries or domains quickly
Radical independence and ability to operate with high autonomy and low hand-holding
Experience as a CEO, COO, Head of Delivery, or senior generalist in a technical product company operating in a highly complex environment; or as a senior consultant leading technical delivery from strategy through execution; or as a technical program lead managing cross-functional teams on high-stakes, large-scale implementations
Technical intuition to validate solutions and identify inefficiencies
Willingness to travel regularly to customer sites
Candidates preferably based near their primary customer
Core Competencies
Demonstrates expertise in leading high-stakes enterprise accounts with a focus on delivering customer business value through effective team management and problem-solving. Capable of navigating complex stakeholder environments and driving consensus while maintaining high performance standards.
Highest-signal resume keywords
Team Leadership
Problem-Solving
Stakeholder Management
Technical Intuition
High Autonomy
ATS Optimization Keywords
Hard Skills
Complex Implementation Management
Technical Program Management
Cross-Functional Team Leadership
Strategy Development
Execution Planning
Soft Skills
Coaching
Decisive Judgment
Relationship Building
Adaptability
Pressure Management
Industry Keywords
Enterprise Accounts
High-Stakes Implementations
Technical Delivery
Customer Business Value
Organizational Navigation
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.