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Compass Group USA

Director, Customer Success — Growth & Retention Lead

village of new hyde park, NY

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About this opportunity

Compass Group USA lists this Director, Customer Success — Growth & Retention Lead opportunity in village of new hyde park, New York. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Compass Group USA, through its Canteen segment, seeks a Director of Customer Success to lead the Account Management team and drive growth across NY, NJ, and CT. This position reports to the VP of Customer Experience and emphasizes customer satisfaction, team development, and operational excellence.

You will steward key client relationships, craft strategic reviews, and guide retention initiatives while traveling locally (~20%).

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