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Job description
Bob’s Discount Furniture is seeking a Director of Customer Support Operations to lead both in-house and third-party contact centers. The role focuses on end-to-end operational oversight, performance analytics, and vendor relationships to drive high-quality customer service and strong KPIs.
The position emphasizes people leadership, process optimization, and a culture that values accountability and a customer-first mindset.
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Worksite address
manchester, CT, 06040, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.