About this opportunity
Bob's Discount Furniture lists this Director, Customer Support Operations & Experience opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Bob's Discount Furniture is seeking a Director of Customer Support Operations to lead both in-house and partner contact centers, delivering exceptional service while aligning with business goals. You will own performance management, vendor relationships, process optimization and technology enablement, building a data-driven, high-performing support culture that puts the customer first.
You will drive operational excellence, coach leaders, and collaborate with cross-functional teams to ensure
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Worksite address
boston, MA, 02108, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.