About this opportunity
netrality-careers lists this Director, Data Center Operations opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Who We Are
Netrality Data Centers is a growing private-equity backed owner-operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality continues to acquire strategic network interconnection data centers and develop Meet Me Rooms (MMRs) and wholesale data center space within those properties to offer the highest quality and most robust direct network interconnections in the market.
Netrality offers comprehensive and competitive benefits to our employees, notably:
Multiple offerings for medical, dental, and vision insurance
Company-paid life, short- and long-term disability, and AD&D insurance
Paid parental leave, fertility support, 401k matching
Employee discount services through our partners savings platform
$1:$1 company match for all eligible charitable gifts
Who We Need
The Director of Data Center Operations will have overall responsibility for the operations side of Netrality’s MMR business in Indianapolis, IN including all related infrastructure at each property. The Director of Operations keeps the data center operations team on track toward their goals while balancing the ongoing evolution and enhancement of company processes that improve operational efficiencies. This position offers the opportunity to work closely with the leadership of our Property Management, Engineering, and Data Center Operations teams.
Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.
Description of Responsibilities
Staffing
Train and manage site operations team, as required
Ensure group is adequately staffed and assist People Operations team in reviewing team staffing needs annually
Monitor and review performance of direct reports and provide objective coaching and counseling to support staff
Responsible for team training efforts and successful onboarding and integration of new team members
Disaster Recovery
Oversee development of appropriate disaster recovery plans and procedures
Oversee execution of DR plans during and immediately following all emergencies
Support both properties to ensure minimal customer impacts
Standards
Achieve and maintain SOC 1, SOC 2, HIPAA, and PCI certifications
Manage ongoing compliance requirements for all certification programs
Ensure highest level of customer service and resolution of customer complaints on an as needed basis
Energy Efficiency
Oversee the ongoing energy efficiency improvements (via both operating standards and capital expenditures)
Continuously improve PUE by identifying site improvements and process/procedure
Budgeting / Accounting
Assist in the development of the annual operating budgets for each property
Assist in the development of the annual capital budgets for each property
Review and approve all vendor CAPEX invoices for each property
Ensure that all expenditures are consistent with approved budgets
Capital Projects
Support growth and strategic planning of new MMR spaces within the portfolio
Support strategic planning and implementation of infrastructure additions
Manage property’s CCCs to ensure appropriate variances
Sales Support / Pre-sales Engineering
Support sales and sales engineering in all aspects of sales and customer lifecycle
Thrive in a face-paced environment, managing competing priorities.
Be curious and inquisitive about understanding and improving business processes.
Be a team player with the ability to work and communicate across a variety of business units, data center operations, and management levels.
Provide ad-hoc analytical support and special projects as requested.
Communicate regularly with management and various business units.
Position Requirements and Desired Skills
10+ years’ experience in telecommunications and/or colocation facility management as well as strong knowledge of the telecommunications industry (i.e. telecom carriers, networks, inside/outside plant, transport equipment, etc.).
Strong leadership stills with evidence of accelerated responsibilities and team oversight
Bachelor’s degree preferred
Strong working knowledge of DWDM, Ethernet, and IP
Hands-on experience with DC power installation, and fiber optic cable installation termination and testing
Strong working knowledge of electrical power systems, including utility switchgear, AC and DC distribution, UPS/battery backup systems, diesel generators
Strong working knowledge of typical colocation facility HVAC equipment
Experience in administering customer license agreements
Hands-on experience with infrastructure design and construction, including relay racks, data cabinets, and cable support structures
Strong analytical, critical thinking, problem solving and organizational skills
Excellent communicator, confidently articulating complex analysis and solutions both orally and written
Have a demonstrated track record of accomplishments and promotions in your field
Be a detail-oriented problem solver, working towards meaningful solutions at all times
Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
Ability to work cross-functionally with ease
Proficient with the Microsoft Office Suite, including advanced Excel skills.
Budget and contract management experience
Self-motivated, initiative taker
Highest ethical and professional conduct and integrity
Adhere to all guidelines and expectations set forth in company’s corporate handbook
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.