About this opportunity
American College of Obstetricians and Gynecologists lists this Director, Digital Platforms & User Experience opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Director, Digital Platforms & User Experience
Washington, DC
The Director, Digital Platforms & User Experience leads the delivery, governance, and continuous improvement of ACOG’s digital platforms, including the website, community platform, LMS, and mobile app experience. This role ensures that ACOG’s digital properties are stable, scalable, accessible, and aligned with business and user needs. The Director leads platform operations and governance while establishing UX standards, managing strategic vendor partnerships, and continuously optimizing the digital ecosystem through performance measurement, analytics, testing, and user feedback to deliver a seamless, consistent user experience across channels. This role partners closely with IT, Membership, Marketing and Communications, Publishing and Product Development, Meetings, and Data Strategy to execute ACOG’s digital roadmap and support the broader Digital Experience Framework.
Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.
Supervisory Responsibilities:
This position does have direct supervisory responsibilities, which may include serving as a coach and mentor for those they supervise.
Duties/Responsibilities:
Provide strategic ownership and oversight of ACOG's digital platform portfolio, establishing priorities, governance, and performance expectations while leading the team responsible for platform delivery and operations. , including Optimizely DXP, community platform, LMS, mobile app , event a pplications, email platforms, and all other marketing technology
Oversee platform stability, performance, accessibility, and release cycles
L ead str ategy of the component library, templates, and design system standards
Ensure consistent implementation of taxonomy, metadata, and tagging
Lead technical UI/ IA standards across all digital platforms
Partner with the Director, Brand and Content Design to ensure digital platforms support ACOG's brand, content design, and creative standards while delivering a consistent, accessible, and user - friendly digital experience .
Ensure accessibility compliance , usability best practices , and end user training
Oversee digital platform QA processes, testing cycles, and defect resolution
Partner with business teams to validate user needs and experience improvements
Implement and maintain digital governance workflows, including governance and platform decision pathways
Manage Agile delivery processes, sprint planning, backlog prioritization, and release management
Maintain documentation, workflows, and operational processes for platform management
Ensure alignment with enterprise digital policies and standards
Manage day-to-day vendor relationships, ensuring accountability for delivery, communication, and quality
Oversee contracts, scopes of work, and performance metrics
Drive the digital platform strategy and platform portfolio roadmap, approving platform priorities, investments, and major system and user experience decisions. Prioritize enhancements, optimizations, and platform improvements
Identify opportunities for efficiency, scalability, and member value
Partner with Data Team to ensure platforms support analytics, tagging, and measurement
Manage personalization capabilities across digital platforms, ensuring experiences are tailored, data ‑ informed, and aligned with ACOG ’ s digital experience roadmap.
Use insights to inform platform enhancements and UX improvements
Monitor platform KPIs and report performance trends
Required Skills/Abilities:
Experience with Agile methodologies and continuous improvement models
Excellent communication, collaboration, and stakeholder management skills
Ability to manage complex projects, competing priorities, and cross-functional teams
Strong vendor management and contract oversight capabilities
Knowledge of accessibility standards, taxonomy, metadata, and digital governance
Education and Experience:
Bachelor’s degree in digital media, information systems, human-centered design, or related field
10 years of experience in digital platform management, UX, or product management
Experience leading teams and managing vendors in a digital environment
Experience with enterprise platforms, Agile delivery, and digital operations
Nonprofit or association experience preferred but not required
Salary Range
$120,000 - $135,000 USD
Paid Parental Leave
Breastfeeding Friendly Workplace
Flexible work schedule
Commuting Allowance
Generous Paid Time Off
Holiday Pay
Life Insurance
Community Volunteering Opportunities
Generous 401(k) Company Contributions
Medical, Dental, and Vision Insurance
Learning Opportunities and Tuition Reimbursement
Company-Sponsored Team Outings
and more!
ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster:EEO is the Law . The College also participates in E-Verify.
As set forth in American College of Obstetricians and Gynecologists’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.