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Job description
Each day at AssuranceAmerica is different, but as a *Direct-to-Consumer Sales, Director you will:****Direct-to-Consumer Sales Leadership**** *Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers.** *Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions.** *Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth.** *Interact in-person with our Call Center associates in McAllen, TX. The position requires travel to McAllen TX 50% of the time****Operational Strategy**** *Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams.** *Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry.****Technology & Data-Driven Innovation**** *Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes.** *Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities.** *Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution.****People Leadership & Culture Building**** *Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders.** *Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration.** *Foster leadership pipelines through succession planning, coaching, and structured career pathing.***About YOU*** *8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services.** *Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations.** *Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth.** *Experience leading multi-site and/or remote teams in a regulated industry.** *Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies.** *Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management.** *Strong financial acumen, including forecasting, budgeting, and P&L oversight.** *P&C license in resident state or ability to get licensed within 90 days.** *Bachelor’s Degree or relevant insurance designation and/or certification.**Preferred** *Bilingual (English-Spanish).** *Salesforce Software Experience***Physical Requirements*** Prolonged periods sitting at a desk and working on a computer.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.