About this opportunity
Harris Health lists this Director EMS Program Operations opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Us
Harris Health is the public healthcare safety‑net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low‑income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient‑centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.
Summary
The Director, EMS Program Operations provides strategic and operational leadership for Harris Health's EMS program, developing multiyear strategies that align transportation services with organizational priorities and patient care needs. This role oversees nonclinical EMS operations, system performance, and resource planning, using data and analytics to optimize workflows, improve efficiency, and guide decision making. Serving as the primary liaison with internal leaders, public safety partners, and community agencies, the Director ensures seamless coordination across the EMS continuum. Through strong people leadership and a focus on innovation and continuous improvement, the role advances a high performing, accountable, and integrated EMS system.
Degrees
Minimum Qualifications
Bachelor's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related field
Master's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related field preferred
License & Certifications
Six Sigma Green Belt LSSGB (Or) Six Sigma Black Belt LSSBB. To be obtained within 2 years of hire
Work Experience
Seven (7) Years Work Experience in a healthcare environment, including complex patient/program operations; including 2 years in EMS, transport operations, emergency management, or safety-sensitive programs preferred
Management Experience
Five (5) Years of Management Experience in a Management or Supervisory role or providing leadership experience
Language Skills
Bilingual Preferred
Communication Skills
Above Average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports
Proficiencies
MS Excel
MS PowerPoint
MS Word
Personal Computer
Knowledge/Skills/Abilities
Analytical Abilities
Mathematics
Medical Terminology Knowledge
Work Schedule
Flexible
Holidays
On-Call
Travel
Weekends
Other Requirements
Strategic thinker with attention to detail and problem‑solving skills
Demonstrated success executing strategic initiatives
Organized and can manage multiple complex initiatives simultaneously
Strong relationship builder with experience in leading diverse work teams internally and externally
Experience with high-level decision making
Strong written and oral communication skills
Strong presentation skills with ability to successfully communicate complex business information to leadership and other stakeholders
Knowledge of all components of healthcare business functions (Operations, Strategy, Finance, IT, etc.)
Skills influencing people without having direct reporting relationships
Excellent organizational skills
Ability to deal with all levels of staff within Harris Health and senior leadership
Ability to deal with conflicting points of view and to effect creative and responsive solutions
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Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.