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Job description
Empire State University seeks a Director of End User Services to lead all user support functions, including help desk, desktop support, and A/V services. You will advance ITSM maturity, improve service catalogs, and measure performance via KPIs while guiding change management and governance across the university.
The role emphasizes user-centric service delivery, operational excellence, and data-driven decisions to align IT with institutional priorities.
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Who can apply
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