About this opportunity
Encova Insurance lists this Director, Engagement Center Ops — AI-Driven CX opportunity in charleston, West Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Encova Insurance seeks a Director, Engagement Center Operations to guide strategic direction and oversee engagement center operations, training, and service delivery across channels. You will lead modernization initiatives using AI and automation, set KPIs and SLAs, and drive improvements in First Call Resolution, customer satisfaction, and associate engagement in collaboration with senior leadership.
This role requires building a high-performance culture and mentoring leaders in a dynamic,
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Worksite address
charleston, WV, 25329, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.