About this opportunity
Order lists this Director, Engineering Operations opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors.
End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.
Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users.
Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and (solidcore) . Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.
The Role
As Director, Engineering Operations, you will build and run the operating system that helps Product and Engineering translate strategy into measurable business and customer impact. You will create clarity across outcomes, priorities, capacity, delivery health, risks, and decisions, then turn that clarity into concise executive communication and disciplined organizational action. This high-leverage leadership role partners closely with Product, Engineering, Data, Operations, Finance, Go-to-Market, Customer Success, Security, and other business functions. You will play a critical role in ensuring all functions are aligned and understand the expected outcomes.
Executive Communication Impact
Create a clear, executive-ready narrative connecting Product, Engineering, and Data investments, delivery, and operational performance to customer and business outcomes
Own recurring executive updates, company communications, and board-level inputs, supported by a reliable source of truth for commitments, outcomes, and delivery health
Surface material changes, trade-offs, risks, and decisions early, with concise context and clear recommendations
Outcome & KPI Definition
Translate company and product strategy into measurable outcomes, objectives, key results, and operating KPIs with clear owners, baselines, targets, data sources, and
Develop a balanced view of customer and business impact, delivery effectiveness, quality, reliability, security, efficiency, and organizational health
Partner with Data, Finance, Product, and Engineering to improve instrumentation and use KPI trends to guide decisions and evaluate results
Design and operate annual, quarterly, and ongoing portfolio-planning cadences across Product and Engineering dependencies, milestones, capacity, and risk
Facilitate prioritization and sequencing decisions so assumptions, trade-offs, decision rights, and changes are explicit
SDLC Process & Operating Reviews
Define and continuously improve a lightweight, consistent software delivery lifecycle from discovery through release, adoption, measurement, and learning
Establish operating reviews focused on outcomes, delivery confidence, quality, reliability, customer impact, constraints, risks, and decisions
Use operating data, retrospectives, automation, and appropriately governed AI-enabled practices to remove friction and improve delivery without adding unnecessary process
Resource & Capacity Planning
Build a practical capacity model connecting portfolio demand with available teams, critical skills, hiring plans, external partners, and operational obligations
Partner with Finance, Product, and Engineering leaders on headcount planning, allocation trade-offs, capability gaps, and investment choices
Model alternative portfolio and staffing scenarios and compare planned versus actual capacity to improve future decisions without creating false precision
Establish a clear system for identifying, owning, escalating, and resolving cross-functional risks, dependencies, and decisions
Facilitate difficult discussions where business goals, customer needs, technical constraints, security, compliance, cost, or timing compete
Close the loop by documenting decisions, updating plans, confirming accountable owners, and addressing recurring root causes
Organizational Leadership & Collaboration
Serve as a trusted operating partner to the CTO, Engineering leadership, Product leadership, and the Engineering Leadership Team
Strengthen cross-functional relationships, ownership, and accountability through structured thinking, sound judgment, influence, and consistent follow-through
Qualifications & Experience
Leadership experience in Engineering Operations, Product Operations, Technical Program Management, Business Operations, a technical Chief of Staff role, or a comparable function within a SaaS or product-led technology company
Exceptional executive communication skills and demonstrated success connecting Product and Engineering work to customer and business impact and operating-review cadences across multiple teams
Working knowledge of modern product development and software delivery lifecycles, including platform, reliability, security, and technical investment trade-offs
Experience with resource, headcount, budget, and capacity planning in partnership with Finance and functional leaders
Strong analytical judgment and the ability to build trustworthy reporting from product, engineering, financial, and customer data
Proven ability to facilitate difficult cross-functional decisions, manage material risks and dependencies, and bring structure to ambiguity
Pragmatic experience using AI-assisted tools to improve synthesis, planning, and analysis while verifying outputs and protecting sensitive information
What Great Looks Like
Executive clarity - Product and Engineering impact, trade-offs, risks, and decisions are understood without leaders reconstructing the story themselves
Outcome accountability - initiatives begin with clear intended outcomes and are
A predictable, adaptable portfolio - commitments are realistic, priorities are explicit, and changes are deliberate and well communicated
becomes more trustworthy, and accountability becomes clearer over time
"Someone who makes Product and Engineering easier to understand, easier to lead, and more effective at turning strategy into measurable results."
Interview Process
The process includes a conversation with the hiring manager; role-specific rounds covering executive communication, outcome and KPI definition, portfolio and operating-system design, capacity planning, and cross-functional leadership judgment - including how you use and verify AI-assisted tools - and a company values conversation with People Ops. Your recruiter will share the exact sequence when you advance.
What You'll Receive:
A competitive compensation package
Employer-sponsored 401(k) with match
Comprehensive medical, dental, and vision coverage
Flexible time off and hybrid / remote work environment
The anticipated annual salary range for this role is $200,000 - $230,000. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.