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Job description
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a Director, COO Strategic Initiatives to support the SVP, Employee Success Business Partner for our COO go-to-market organization - spanning sales, professional services, customer success, and partners. This role will operate as a true thought partner and force multiplier, turning strategy into execution across an ES team support a 52,000-person global organization. The ideal candidate combines strong operational rigor with strategic judgment, is comfortable navigating ambiguity across a large, matrixed, global footprint, and can move fluidly between big-picture people strategy and detailed execution.
Responsibilities
Act as a trusted advisor and extension of the SVP, EBP providing insight, analysis, and strategic counsel across ES priorities for the COO and GTM organization
Drive the operating rhythm for the ESBP team - leadership meeting cadences, agendas, decision tracking, and follow-through
Own creation and management of the team's strategic planning framework (V2MOM), tracking and reporting progress quarterly, and supporting org design planning
Partner with the SVP, ESBP to set, manage, and drive top priorities; help translate strategic goals into clear, actionable workstreams across sales, professional services, customer success, and partners
Lead and coordinate strategic initiatives across the broader team, ensuring connectivity and consistency across global regions and functions
Prepare executive-level materials - briefings, presentations, and communications - for leadership meetings, business reviews, and org-wide updates
Manage cross-functional communications, ensuring alignment and timely information flow across a globally distributed team
Represent the SVP in internal meetings and forums as appropriate; act as a proxy in driving alignment across stakeholders
Lead special projects and change initiatives spanning the broader people strategy, including org health, workforce planning, and transformation efforts
Exercise sound judgment, discretion, and confidentiality in handling sensitive organizational and people-related matters
Experience / Skills Required
8+ years in a combination of management consulting, HR/people strategy, sales/business operations, or chief of staff roles
Demonstrated ability to structure complex, ambiguous problems and drive them to resolution with minimal guidance
Exceptional written and verbal communication skills, with strong executive presentation ability
Proven experience partnering with and influencing senior executives without direct authority
Strong program and project management skills; ability to run multiple concurrent workstreams across a large, matrixed, global organization
Ability to work across time zones and cultures, ensuring alignment and connectivity across a globally distributed team
Highly organized with strong attention to detail, balanced with the ability to zoom out to the strategic picture
Comfortable in a fast-paced, fluid environment with shifting priorities
Experience with V2MOM or comparable strategic planning frameworks a plus
Experience / Skills Desired
Prior HR/Employee Success or People strategy experience
Experience supporting go-to-market organizations (sales, professional services, customer success, or partners)
Familiarity with Workday, Tableau, or similar HR analytics tools
Comfortable with AI- experimentation, buliding use cases, etc.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Benefits
time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link:
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.