About this opportunity
Spectrum lists this Director, Field Service opportunity in town and country, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Service Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.
How You’ll Make an Impact
Develop and mentor a high-performing leadership team to drive results and growth
Lead innovative work teams to deliver exceptional customer experiences
Manage contract labor performance, define scope of work and provide continuous feedback
Direct your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce management
Implement and track quality improvements across your region
Ensure compliance with corporate policies, federal regulations and franchise requirements
Oversee budgeting, approve expenditures and provide data for capital planning
Maintain strong relationships with utilities, vendors, contractors and government agencies
Translate priorities into actionable objectives and participate in policy development
Lead succession planning, staff development and performance reviews
Interface with dispatch and workforce management to enhance service delivery
Consult with senior management to plan for technical aspects and implement new technologies
Direct installation and system maintenance projects while ensuring FCC regulation compliance
Working Conditions
Office-based environment
Travel required
Required Qualifications
Education
Bachelor’s degree in electronic engineering or equivalent
Experience
8+ years of technical experience
5+ years of project management experience
Skills
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications such as word processing and spreadsheets
Knowledge of FCC compliance reports, rules and regulations
Understanding of applicable local and state rules and regulations
Understanding of OSHA rules and regulations for both federal and state levels
Knowledge of Spectrum products and services
Preferred Qualifications
Experience
5+ years of technical management experience
Skills
Advanced knowledge of HFC and IP Networks
Relevant industry and vendor-specific certifications and training
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.