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Job description
At Community Coffee , every cup tells a story. As America’s #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.
Position Overview
The Director of Food & Dollar Channel is responsible for driving profitable growth, retailer strategy, and internal P&L performance across food and dollar retailers. This role leads a team of National Account Managers and category partners, ensuring retailer-specific strategies, price-pack architecture, and execution discipline are aligned to retailer economics and internal financial objectives.
This role operates at both a strategic and executional level, translating enterprise priorities into customer-specific strategies while serving as a key voice in broader commercial planning. The Director partners closely with Marketing, RGM/Pricing, Supply Chain, and Sales Operations to deliver results across volume, revenue, and share.
Key Responsibilities
Retail Strategy & Customer Leadership
Develop and execute customer-specific retail strategies aligned to enterprise growth priorities
Lead annual joint business planning (JBP) and long-range customer planning
Ensure strategies are grounded in shopper behavior, store format realities, and retailer margin economics
Strengthen strategic partnerships with retail customers through data-driven insights and proactive collaboration that drive category and trip growth
Represent the customer voice in internal planning and innovation discussions
Commercial Performance & Financial Leadership
Own sales, margin, and net contribution performance for the Food & Dollar channel
Deliver volume, revenue, profit, and share targets across assigned retail accounts
Make disciplined trade-offs across price, pack, promotion, and media investments
Monitor performance metrics and adjust plans to drive account growth and profitability
Guide price-pack architecture by store format or region
Ensure clear good / better / best logic across food and dollar retailers
Balance value accessibility with margin protection
Prevent assortment creep and unproductive SKU proliferation
Partner with Finance, RGM, and Analytics to evaluate promotion ROI, optimize mix, and increase profitable volume
Cross-Functional Leadership
Partner with Product and Innovation on product launches and assortment changes
Serve as the primary Food & Dollar account voice for marketing and media planning
Collaborate with Demand Planning and Supply Chain to align forecasts, inventory, and service levels
Leadership & Culture
Lead, coach, and develop high-performing retail sales leaders and account teams
Set clear expectations, priorities, and performance standards
Foster a culture of accountability, collaboration, and continuous improvement
Build strong internal partnerships grounded in trust and shared ownership of results
*May be asked to perform additional duties as necessary
Position Requirements
10+ years of progressive experience owning assortment, pricing, and financial decisions within retail, marketplace, or CPG environments
Demonstrated ability to manage profit and growth trade-offs across pricing, cost, margin, and customer programs
Strong fluency using data and commercial systems to drive real-time decisions and anticipate risk
Proven success leading, coaching, and developing cross-functional and/or account teams, including setting clear direction, accountability, and performance expectations
Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
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Worksite address
frisco, TX, 75034, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.