About this opportunity
Regal Inc. lists this Director, Forward Deployed Engineering opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT US
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
Partnered with enterprise brands like Google, AAA, Ro, Coursera
Raised $82M (top tier investors including Emergence & Homebrew)
Completed 500M+ calls
Driven $7B revenue for customers
Scaled to $##M ARR
Built amazing NYC (Midtown) in office culture
ABOUT THE ROLE
As the Manager of AI Strategy & Deployment at Regal, you’ll lead customer launches and manage a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced, high-impact product launch. You’ll own the overall customer strategy, align stakeholders, shape execution plans, and ensure every customer achieves measurable impact within their first two weeks.
In this role, you’ll define how Regal partners with customers to operationalize AI. You’ll build repeatable playbooks, refine our launch methodology, and help scale a world-class customer strategy organization. You’re equal parts trusted advisor to customers and an internal leader to your team.
This role is for someone who doesn’t know the meaning of “not my problem.” You take end-to-end ownership, step into ambiguity, and do what it takes to move customers forward. It’s a unique opportunity to work with founders at the forefront of AI innovation and shape the future of AI-powered communication. Whether you are a former CS undergrad who went into business or an MBA graduate with technical chops, this is your opportunity to lead from the front.
RESPONSIBILITIES
Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
ABOUT YOU
6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
2+ years of experience leading high-performing technical teams (e.g., Forward Deployed Engineers), with a demonstrated ability to coach mid-level talent, drive execution, and maintain a high bar for quality and outcomes
Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
BENEFITS / PERKS
We care about your health!
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
and more to come!
$175,000 - $250,000 a year
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
POSITION LOCATION & OFFICE DETAILS
This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.
If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.