About this opportunity
Computer Task lists this Director, Healthcare Delivery Center opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
CTG is seeking an experienced Director to lead our Healthcare Delivery Center. Reporting to the Vice President of Healthcare, the Director, Healthcare Delivery Center will lead the strategy, design, build-out, and scaling of a modern healthcare delivery center that improves client outcomes, expands delivery capacity, strengthens gross profit performance, and establishes scalable managed services capabilities for healthcare clients.
This leader will establish a differentiated delivery model that combines healthcare industry expertise, standardized methods, technology enablement, AI-driven productivity, scalable talent structures, and managed services operating discipline to deliver services consistently and efficiently across multiple clients.
A core expectation of the role is experience establishing and growing healthcare managed services, ideally with Epic EMR, including Epic upgrade support, Epic application support, Epic deployment and optimization, Nova Note processing and governance, and related operational services. The leader should also understand other leading EMR platforms and how delivery models must adapt across diverse provider environments.
The role is responsible for creating and operationalizing a healthcare delivery center strategy that improves margin performance, embeds measurable outcome-based delivery, develops repeatable commercial and pricing models, strengthens healthcare-specific capabilities, and supports CTG’s ability to deliver Epic and broader EMR services through a scalable managed services model. The Director will work cross-functionally across Client Partners, Solutions Architects, the vendor ecosystem, Technology Service Line leaders, Security teams, the Microsoft Business Line, finance, and executive leadership to build a delivery organization that is scalable, operationally disciplined, commercially relevant, and aligned to the evolving needs of healthcare clients.
Key Responsibilities
1) Delivery Center Strategy & Operating Model
Define and lead the strategy for building a healthcare-focused delivery center and scalable operating model.
Design the delivery center structure, governance model, service catalog, performance framework, and operating rhythms.
Establish a delivery model that combines centralized expertise, standardized methods, and flexible capacity to support multiple healthcare clients at scale.
Build a phased maturity roadmap that includes foundational services, Epic and broader EMR managed services, operational standardization, automation, AI enablement, and capability expansion.
Develop a delivery center model that improves execution consistency, supports growth, and enhances the organization’s ability to deliver healthcare-specific services with quality and efficiency.
2) Epic EMR, Managed Services & Application Delivery Leadership
Establish, operationalize, and grow managed services capabilities for Epic EMR and other leading EMR platforms, with emphasis on durable operating models, service levels, governance, repeatable methods, and scalable staffing structures.
Lead or support Epic-focused service offerings such as Epic upgrade support, Nova Note processing and prioritization, application support, optimization, testing coordination, training support, release readiness, and ongoing operational governance.
Bring practical experience deploying, upgrading, optimizing, or supporting Epic in complex hospital and health system environments, including the operational, clinical, revenue cycle, technical, and change-management implications of EMR programs.
Develop managed services playbooks, staffing models, transition approaches, quality controls, escalation paths, and performance dashboards that enable CTG to deliver Epic and EMR services consistently across clients.
Partner with sales, solutions, delivery, and vendor partners to translate Epic and EMR delivery capabilities into differentiated, commercially viable managed services offerings.
3) Gross Profit Improvement & Delivery Economics
Develop and implement strategies to improve gross profit margins across healthcare engagements and service lines.
Create a delivery economics framework focused on labor mix, utilization, productivity, standardization, reusability, automation, and managed services leverage.
Drive margin improvement through disciplined scope management, reduced delivery variability, better resource deployment, and operational efficiency.
Partner with finance and business leaders to improve visibility into margin performance, cost drivers, and profitability by client, offering, and delivery model.
Establish financial discipline and performance transparency across the delivery center to support sustainable growth and improved delivery economics.
4) Outcome-Based Delivery & Performance Management
Define and operationalize outcome-based performance metrics across healthcare delivery services, including quality, timeliness, financial performance, productivity, client satisfaction, service levels, and business impact.
Establish dashboards, scorecards, and governance mechanisms to track promised versus achieved outcomes.
Build accountability for measurable delivery performance tied to both client value realization and internal financial performance.
Lead a continuous improvement model that uses delivery, operational, client, and financial data to improve performance over time.
Ensure performance management is embedded into the operating model and supports both operational excellence and client success.
5) Technology, AI & Delivery Innovation
Identify and scale technologies, accelerators, AI capabilities, and automation tools that improve efficiency, consistency, responsiveness, and insight generation across delivery operations.
Embed AI and digital enablement into healthcare delivery workflows in a practical, governed, and value-driven manner, including opportunities to accelerate Epic upgrade, Nova Note, testing, and application support workflows.
Establish repeatable methods, templates, playbooks, and reusable assets that reduce manual effort and improve consistency across engagements.
Partner with technology and solutions teams to create a modern digital foundation for delivery operations, workflow orchestration, reporting, and decision support.
Promote a culture of innovation that
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.