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Job description
The Solutions Engineering Lead will build and lead the team responsible for onboarding internal agencies and teams across the Stagwell network to The Machine. This role sits at the intersection of data, product, and operations—owning the implementation process that brings The Machine to life inside each agency’s ecosystem.
You’ll translate technical complexity into actionable integration plans, coordinate resources across engineering, product, and agency partners, and ensure each onboarding drives measurable value. The role combines the empathy and clarity of a consultant, the discipline of a project manager, and the rigor of a systems engineer.
The Machine is Stagwell’s AI orchestration platform powering creative and strategic work across the Stagwell network. It unites data, AI, and human insight to help marketers collaborate better, produce more effective work, and act faster. The Machine team operates at the intersection of product, engineering, design, and strategy, building tools that make agencies and brands smarter.
WHAT YOU'LL DO
Lead the end-to-end onboarding and rollout process for agencies adopting The Machine
Define repeatable playbooks for technical setup, data integration, and team training
Collaborate closely with product, data, and engineering teams to ensure smooth implementation and issue resolution
Build, mentor, and lead a team of Solutions Engineers and Implementation Specialists
Establish operational standards, documentation, and metrics for onboarding success
Manage resource allocation and prioritization across simultaneous rollouts
Understand agency data environments, workflows, and pain points to design tailored onboarding solutions
Translate business needs into technical requirements for integrations, data pipelines, and permissions
Partner with the Product and Data teams to improve tooling, APIs, and configuration systems based on rollout feedback
Coordinate with agency stakeholders, Machine leadership, and Stagwell IT/data infrastructure teams
Track milestones, dependencies, and deliverables to ensure on-time, high-quality launche
Report implementation progress and adoption metrics to leadership
Create and maintain onboarding documentation, training materials, and data setup guides
Identify and execute opportunities to streamline and scale the onboarding process
Feed insights from implementations back into The Machine’s roadmap and development process
WHAT YOU'LL NEED
Extensive experience in solutions engineering, onboarding engineering, or implementation management in a SaaS, data, or analytics environment
Strong technical fluency in data systems, APIs, and cloud-based architectures (Google Cloud, Azure, etc.)
Proven success managing complex, multi-stakeholder projects from initiation to delivery
Experience leading technical teams and establishing repeatable onboarding frameworks
Excellent communication and relationship management skills across technical and non-technical audiences
Familiarity with creative agency operations or marketing analytics ecosystems preferred
Comfort working in ambiguity and designing structure in rapidly evolving environments
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $175,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
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Worksite address
new york, NY, 10261, US
Who can apply
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