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Job description
POSITION SUMMARY
The Director of the IT EPMO is responsible for leading the enterprise technology delivery portfolio. This role bridges the gap between executive strategy and technical implementation, driving maturity within the Enterprise PMO, managing complex cross-functional portfolios, and ensuring technology investments align with business objectives, regulatory requirements, and risk management standards. Lastly, this role provides thought leadership, inspirational talent leadership, governance, transparency, and execution discipline across the IT portfolio while enabling flexibility to support Agile, hybrid, and vendor-led delivery models.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Define and mature the EPMO operating model aligned to enterprise and IT goals and strategies
Establish delivery governance frameworks supporting Agile, hybrid (CFPA and vendor led) execution
Lead IT demand intake, project intake triage, and portfolio prioritization across business units
Manage portfolio capacity planning across internal teams and vendor partners
Oversee execution of complex IT programs, including core system modernization, vendor implementations, and regulatory initiatives
Serve as a primary liaison between C-level executives, technical teams, and business units.
Facilitate portfolio reviews, and participate in executive briefings as needed
Oversee delivery responsibilities for system integrators, vendor partners, SaaS vendors, and third-party providers
Support contract oversight and vendor risk management in partnership with Sr. leadership and Legal
Lead, inspire, and develop talent: IT project coordinators, IT project managers, program manager(s)
Champion continuous improvement, delivery maturity, and professional development
Own IT portfolio management tools, dashboards, and reporting
Provide a single source of truth for IT delivery health, reporting, and portfolio insights
Improve forecasting accuracy and delivery confidence throughout CFPA
EDUCATION, EXPERIENCE & QUALIFICATIONS
Bachelor’s degree in information systems, Computer Science, Business, or related field preferred
10+ years of experience in IT portfolio management, project management in an enterprise setting highly preferred
5+ years leading an IT PMO or EPMO in a regulated environment
Direct experience in insurance or financial services strongly preferred
Deep understanding of SaaS-based insurance core systems (policy, claims, billing) and supporting platforms
Deep understanding of insurance operations with a focus on broker/agent interactions
Experience with vendor-led implementations and system integrations
PMP, PgMP, PfMP, SAFe, or equivalent demonstrated delivery experience preferred
ITIL, COBIT, or related governance frameworks a plus
AINS, CPCU, or related insurance certifications a plus
Strategic, pragmatic, and delivery-focused
Demonstrated Change leader who can modernize delivery while maintaining operational stability
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Worksite address
workfromhome, CA, 90079, US
Who can apply
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