Job description
SUMMARY
The Director, Mobile Service leads mobile operations nationwide, ensuring operational excellence, billing accuracy, and consistent service delivery. This role is responsible for driving strategy, process standardization, and performance across multiple locations while partnering closely with clients, operations, finance, and recruiting teams. Reporting to the Vice President, Mobile Service this role oversees Mobile Service leadership and is accountable for scaling operations, improving processes, and delivering high-quality service outcomes.
Location: Remote
ESSENTIAL DUTIES and RESPONSIBILITIES
Include the following. Other duties may be assigned.
Leads and directs Mobile Service operations across multiple markets, ensuring consistent execution and service delivery
Oversees and develops Mobile Service Managers and support teams, driving performance, accountability, and leadership growth
Partners with leadership and key clients to strengthen relationships, resolve escalations, and expand business opportunities
Establishes and enforces standardized processes for billing, job orders, and reporting to ensure accuracy and mitigate revenue risk
Analyzes operational and financial KPIs (billing accuracy, utilization, fill rates, retention) and implements performance improvements
Collaborates with Finance, Payroll, and GBS teams to resolve billing discrepancies and improve workflow efficiency
Provides strategic oversight of workforce planning, including driver allocation, utilization, and cost management
Leads resolution of complex operational issues, including customer escalations, service failures, and compliance risks
Drives continuous improvement initiatives to enhance efficiency, scalability, and service quality
Manages Recruiting and Operations teams to support hiring strategy, pipeline development, and retention efforts
Oversees onboarding of new accounts, site expansions, and service implementations in partnership with project stakeholders
Ensures proper documentation, audit controls, and governance processes are in place for all client billing and operational activities
EDUCATION and EXPERIENCE
High School degree required. Bachelor’s degree in business, Operations, or related field preferred but not required.
Equivalent combination of education and relevant experience accepted
8–12+ years of experience in staffing, logistics, workforce management, or related operations
5+ years of leadership experience managing multi-site teams, large-scale operations, and managers
Experience supporting national strategic accounts and complex client environments
Demonstrated experience with financial oversight, billing processes, and operational performance management
CORE KNOWLEDGE and SKILLS
Strong business and financial acumen with experience managing revenue, costs, and profitability
Proven ability to lead and influence across cross-functional teams and organizational levels
Excellent verbal and written communication skills with strong executive presence
Advanced problem-solving and critical thinking capabilities
Strong organizational and project management skills with ability to manage competing priorities
Experience driving process improvement and operational transformation
Ability to analyze data and leverage insights to support decision-making
Strong customer relationship management and client-facing experience
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and workforce management systems
Adaptability and ability to perform in a fast-paced, evolving environment
SUPERVISORY RESPONSIBILITIES
This position directly manages Mobile Service Managers, Recruiters, and Expense personnel and may oversee additional operational leaders. This role has direct responsibility for multi-site mobile teams, including field personnel and support functions, and is accountable for overall team performance, engagement, and operational outcomes.
Salary Range: $134,800 - $168,500 annually, depending on experience and geographic location, plus eligibility for an annual bonus, subject to plan terms..
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.
We consider qualified applicants with arrest and conviction records in accordance with applicable law.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at , or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.