This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Overview
Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary
The Director of Mortgage Operations is responsible for leading and overseeing all national mortgage operational functions. The Director ensures high-quality execution across processing, underwriting, closing, post-closing, and secondary delivery, while maintaining full compliance with national mortgage laws, regulations, and investor guidelines. The Director of Mortgage Operations plays a critical role in aligning operations with corporate growth strategies, production goals, and risk management standards.
Education And/or Experience
Bachelor’s degree in Business, Finance, or a related field (MBA preferred) required
Minimum six years progressive mortgage operations experience, including at least three years in a leadership role overseeing national or multi-state operations required
Extensive knowledge of national mortgage rules, investor requirements, and regulatory compliance required
Requires National Mortgage Licensing System registration
Experience in a credit union, community bank, or mission-driven lending organization preferred
Proven ability to lead and scale operations in a high-volume, multi-state mortgage environment
Strong understanding of LOS platforms (e.g., Encompass) and related mortgage technology
Exceptional leadership, strategic planning, and organizational skills
Excellent verbal and written communication skills
Ability to build effective cross-functional relationships with sales, compliance, IT, and executive teams
Experience with correspondent or wholesale lending preferred
Successful track record managing change and growth during regulatory shifts or technology transitions preferred
Ability to travel nationally for business or regulatory purposes
Job Responsibilities
Directs day-to-day and strategic leadership of national mortgage operations including processing, underwriting, closing, post-closing, and funding
Ensures operational compliance with federal and state laws (RESPA, TILA, TRID, ECOA, HMDA, Fair Lending, etc.) and all applicable investor/agency guidelines (FHA, VA, USDA, Fannie Mae, Freddie Mac)
Develops and execute operational policies, procedures, and systems to support scalability and efficiency in a multi-state environment
Collaborates with national sales leadership to align operational execution with pipeline forecasts, service expectations, and growth targets
Leads preparation and response for agency and regulatory audits, including implementation of audit findings and compliance best practices
Manages operational performance using key metrics (turn times, pull-through rates, quality control, service levels)
Builds and mentors high-performing, geographically distributed teams while promoting a culture of accountability, service, and continuous improvement
Drives implementation of technology solutions and process enhancements to optimize loan flow and member experience
Ensures operational readiness for launching new products, channels, or market expansions
Performs other duties as needed upon request by immediate supervisor
Performs all duties inherent in the role of a manager
Benefits Of Joining The Teachers Team
We provide a competitive compensation and benefits package that includes, but is not limited to:
This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
Paid time off for vacation, personal days, and holidays
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
The good faith range for this position is $138,750 - $173,500 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit
Click here to view: California Privacy Notice
#J-18808-Ljbffr
Worksite address
hauppauge, NY, 11788, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.